Job Description

Provides technical support for the quality assurance function as directed.

What will you be responsible for?

Performs root cause analysis and implementation of corrective action for process related concerns.
Performs and assists in reviewing quality assurance policies used in all existing and new plants, including procedures and equipment with the aim of standardizing wherever possible.
Assists in establishing and maintaining the quality management system.
Conducts and participates in continuous improvement activities to enhance the quality management system (such as DMAIC, 5S, Kaizen lean methods, etc.)
Develops training to build and sustain quality awareness.
Conducts analysis to ensure that products and processes comply with the relevant requirements of the quality management system.
Conducts audits, creates audit finding reports, determines proper corrective and preventive actions and closes out audit findings.
Analyzes failure, corrective and preventative action to respond to customer complaints.
Creates and maintains company quality documentation, such as quality manuals, quality procedures, etc.
Manages and conducts audits of suppliers’ performance, ensuring timely resolution of supplier failure, corrective action and preventive actions.
Investigates, within the group function, the quality assurance aspects of new or existing products to establish schedules for testing and developing such activities.
Participates and interacts with the engineering and operations groups and plant staff on quality-related matters.
Participates in evaluating customer claims.  Presents such data to highlight problem status for areas needing attention; also to reflect areas where corrective action has/has not had the desired results.
Participates in quality improvement programs if deemed beneficial to the division.

What are we looking for?

Broad training in a related field acquired through  a bachelor’s degree in Business or Engineering
Job related experience for 3 years minimum in quality or quality-related environment; experience in manufacturing laboratory environment preferred
Certifications/Licenses/Other: ASQ Six Sigma Black Belt or ASQ Quality Engineer certification preferred
Working knowledge of the following areas:  engineering principles, practices, nomenclature, and procedures, quality assurance principles, and the manufacturing process

Preferred Qualifications

Performs quality engineering activities including quality control systems implementation for new plants or lines, capability studies, measurement systems analyses, gauge R&R studies, development of process control and reaction plans.