Byram Healthcare Customer Service Representative, Associate
Posted on: 24 Oct 2021
Bothell, WA
Job Description
Our mission is to empower our customers to advance healthcare, and our success starts with our teammates.
Owens & Minor teammate benefits include:
Medical, dental, and vision insurance, available on first working day
401(k), eligibility after 30 days of employment
Employee stock purchase plan
Tuition reimbursement
Development opportunities to grow your career with a global company
POSITION SUMMARY
The representative provides a positive customer service experience that meets the needs of our patients by educating them on products and services, listening to concerns, addressing issues, and placing supply orders in a high-volume inbound call center.
RESPONSIBILITIES
Answer high-volume inbound customer calls via an automated phone system
Make outbound calls to patients, referrals, and sales as needed
Utilize resources to troubleshoot and resolve patient issues
Use full product knowledge of at least two Byram therapies to service patients
Communicate effectively and professionally with patients, teammates, healthcare professionals, and sales team
Consistently meet and attain required Key Performance Indicators (KPIs)
Perform other duties as required
EDUCATION & EXPERIENCE
High School Diploma or equivalent required
1-2 years of customer service experience required
Call center experience preferred
KNOWLEDGE, SKILLS, & ABILITIES
Excellent written and verbal communication skills
Proficient with MS Office and the ability to navigate multiple platforms
Ability to learn Byram products and therapies
Strong customer service skills with the ability to resolve patient concerns
Demonstrate soft skills to enhance patient experience
ADDITIONAL REQUIREMENTS
Prolonged periods sitting at a desk and working on a computer
Owens & Minor
Mechanicsville, VA
Owens & Minor, Inc., together with its subsidiaries, operates as a healthcare solutions company in the United States and internationally. It operates through two segments, Global Solutions and Global Products. The Global Solutions segment offers a portfolio of products and services to healthcare providers and manufacturers. Its portfolio of medical and surgical supplies includes branded products and its proprietary products. This segment also offers services to healthcare providers, which include supplier management, analytics, inventory management, and clinical supply management; various programs to provide logistics and marketing solutions to its suppliers; and contract logistics services to the pharmaceutical, biotechnology, and medical device industries offering a range of supply chain logistics services to manufacturers.
In addition, it offers business services comprising order-to-cash, re-labeling, customer service, and returns management; and warehousing and transportation services consisting of storage, controlled-substance handling, cold-chain, emergency and export delivery, inventory management, and pick and pack services. The Global Products segment manufactures and sources medical supplies and solutions for the prevention of healthcare-associated infections across the acute and alternate site channels. Its products portfolio includes sterilization wraps, surgical drapes and gowns, facial protection products, protective apparel, medical exam gloves, custom and minor procedure kits, and other medical products.
The company provides its products and services to multi-facility networks of healthcare providers, independent hospitals, surgery centers, physicians’ practices, and networks of hospitals directly, as well as indirectly through third-party distributors. Owens & Minor, Inc. was founded in 1882 and is headquartered in Mechanicsville, Virginia.
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IndustryHealthcare
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No. of Employees17, 900
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Website
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Jobs Posted339
