Job Description

Description

Supports delivering sales plan through effective execution of store and operational tasks as assigned and delegated by managers.

Building High Performing Teams:

Attract, interview, and retain top talent
Responsible for leadership tasks as delegated by the store manager
Provide individual and team performance feedback and recommendations to managers
Train, coach, reward and motivate associates to improve selling and the customer experience
Reinforce selling expectations, performance, results and accountability with all associates
Assist store management in conducting onboarding and continued training of the associate team
May build schedules to maximize and leverage sales results*

Selling Effectiveness:

Lead and model the selling and customer experience standards
Lead selling efforts to meet selling goals during scheduled shifts
Ensure associates consistently execute to the selling model
Display expert knowledge of product, company policies and store strategies
Set the direction and goals for the day/shift when associates arrive for work
Build highly satisfied and loyal customer base through engagement, conversion and capturing customer phone and e-mail
Assist in meeting payroll targets by ensuring appropriate sales floor coverage (manage call-ins / call-offs)
Ensure associates receive scheduled breaks and meal periods (per state specific guidelines)

Telling The Brand Story:

Support replenishment activities that keep the store full and abundant
Provide leadership or assistance with floorsets, window changes, visual presentation standards, signage placement, etc.
Build a store environment that is sharply focused on consistently delivering exceptional in-store shopping experiences
Ensure implementation of company selling strategies
Execute visual standards and maintain a safe, inviting store appearance

Operational Excellence:

Perform opening and closing routines including execution of bank deposits, receipt of shipment, and interpret / disseminate company directive
Act as manager on duty, when scheduled, to address customer service, vendor or maintenance issues
Partner with the members of the sales leadership team to support action plans that optimize results and ensure effective execution of operational activities
Maintain policies and procedures
Incorporate Loss Prevention and safety messages into daily operations

* Note: The primary position responsibilities outlined above are not intended to be all-inclusive and additional responsibilities may be required depending on the volume and complexity of the store.

Qualifications

Perform opening and closing routines including execution of bank deposits, receipt of shipment, and interpret / disseminate company directive
Act as manager on duty, when scheduled, to address customer service, vendor or maintenance issues
Partner with the members of the sales leadership team to support action plans that optimize results and ensure effective execution of operational activities
Maintain policies and procedures
Incorporate Loss Prevention and safety messages into daily operations