Job Description

Membership Retention Agent

We have immediate opportunities for a Membership Retention Agent (MRA). This position is responsible for improving existing membership business retention. The MRA will be provided with expired membership lead opportunities, required to resell brand benefits to achieve/exceed business retention targets, and will be rewarded based upon individual performance.

We want people who have the drive to succeed and grow with the company as we keep expanding. If you are a go-getter, have outstanding sales skills, and transfer your enthusiasm over the phone, you need to work here. This is a full-time position located:  AAA Corporate office- Coppell, Texas.

?Responsibilities:

Talk with customers; identify their needs and provide solutions.

Build rapport through conversation and honest recommendations.

Share product knowledge, service features and benefits.

Maintain a positive, professional, and productive store environment.

Close sales and upsell when appropriate; meet daily/weekly sales objectives.

Help increase customer acquisition and retention.

Build strong relationships with our customer's.

Required/ Preferred Skills: 

Ability to overcome objections and provide relevant membership benefits to encourage continuous membership business

Ability to multi-task and quickly provide solutions to various issues

A passion for helping people and exceeding their expectations

Attention to detail and service focus mentality

Strong communication both verbally and in writing, especially through e-mail and over the phone

Strong interpersonal skills

Good problem solving and prioritizing skills

Ability to effectively manage and resolve conflict

Attention to detail to prepare and maintain accurate records and reports

Compensation and Benefits

Hourly base pay

Uncapped commissions and bonuses

Fun incentives

Performance recognition

Paid training

Career advancement

Background or interest in the following is encouraged to apply!:

Public Speaking

Account Retention

Collections

Call Center

Remarkable benefits:

•    Health coverage for medical, dental, vision
•    401(K) saving plan with company match AND Pension
•    Tuition assistance
•    PTO for community volunteer programs
•    Wellness program
•    Employee discounts