Customer Service Representative / Call Center Remote
Posted on: 19 Oct 2021
Virginia Beach, Virginia
Job Description
Customer Service Representative / Call Center Remote
Join our AAA Tidewater Virginia Beach Emergency Roadside Team!
Fully Remote – Work from Home Opportunity!
Salary ranges from $15.00 – $16.50 based on shift differential and designated schedule!
Plus opportunity to earn monthly incentive bonuses!
Full Time: 40 hours/week.
Shift: 2nd Shift Hours.
Paid Remote Training: Class starts November 30th , 2021!
We are looking for Emergency Roadside Specialist to process requests for roadside assistance as part of our fast-paced, member service organization, demonstrating concern for member safety and effectively diffusing high tension situations. You will have approximately 2 1/2 weeks of paid training to prepare you to provide legendary service to our members! All equipment will be mailed to you prior to training.
Qualifications
Successful candidates in the role possess resiliency in diffusing high stress situations.
Ability to provide excellent customer service to 100+ member calls a day.
You must have the ability to directly connect to ISP via Ethernet (no wireless, DSL, Satellite or Hot Spots etc…) Modem/Router must be in the same room as the computer equipment. Minimum 25 mbps download; 5 mbps upload
You’ll need a passion for helping people, and the desire to exceed member expectations in a structured, goal-oriented environment.
Excellent written, verbal, and computer skills provide success.
Requires 1 year of previous customer service experience. Call Center experience is preferred, but not mandatory.
High School diploma, GED or equivalent along with the successful completion of background and drug screening mandatory.
Remarkable benefits:
• Health coverage for medical, dental, vision
• 401(K) saving plan with company match AND Pension
• Tuition assistance
• PTO for community volunteer programs
• Wellness program
• Employee discounts
AAA
Heathrow, FL
The American Automobile Association, Inc. provides travel services. The Company offers hotels, cars, flights, cruises, travel information, and other related services, as well as member savings, automotive repair services, insurance, and financial services. The American Automobile Association serves customers in the United States.
As the largest club in the AAA federation, we have more than 14,000 employees serving more than 16 million members in 21 states across the country. For more than 115 years we have enjoyed great success, thanks to our hard-working employees, valuable products and services, and commitment to the organization’s mission and values.
Our employees are ambassadors of the organization and its reputation in the marketplace. Each staff member plays a significant role in our continued growth and success. As an employer, we play an equally important role in the growth and success of our team. We take that role very seriously and offer our employees award-winning training and development programs.
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IndustryInsurance
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No. of Employees45,000+
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Website
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Jobs Posted72
