Customer Service Representative Tax, Retirement & Cost Basis
Posted on: 11 Oct 2021
Alpharetta, GA
Job Description
Responsibilities
The primary focus of this position is to respond to complex issues, dealing with advanced product knowledge, information, and services via Chat
Perform research and provide detailed responses to customers and business partners within defined areas of expertise
Finally, this position requires a high level of service across various customer segments
Essential Job Functions
Through extensive experience, meticulous research, and leveraging all resources available; the Tax, Retirement & Cost Basis team uses their wealth of knowledge to support both customers and representatives in all tax, retirement, and cost basis inquiries
Each associate is expected to carry out their duties with attention and adherence to these core values
Interact with customers daily through various communication channels
Respond to and perform research on inquiries within area of expertise
Gain in depth knowledge of retirement products and the processes involved to resolve issues relating to these products
Gain in depth knowledge of tax rules and regulations surrounding this subject matter
Other Position Responsibilities May Include
Handling customer inbound calls and secure messages
Involvement in departmental training activities
May interact with a wide variety of associates and departments regularly in the process of problem resolution
Assisting in outbound customer contact regarding advanced product information as assigned by leadership
Performs secondary duties as defined by Supervisor within their area of specialty
QUALIFICATIONS
REQUIREMENTS
Minimum Required Skills
Expert ability to remain calm and communicate with professionalism in a volatile business environment with minimal supervision
Outstanding oral and written communication skills
Positive and professional customer service attitude
Action oriented mindset with a demonstrated ability to remain focused to meet or exceed production goals
Experience working in Salesforce
Understanding of the securities industry and a thorough understanding of advanced product information
Exceptional experience, knowledge, and skill demonstrated with a high level of performance in current job assignment
Ability to work flexible shift assignments and additional hours as required when business needs dictate
Demonstrated knowledge of E*TRADE policies and procedures
Working knowledge of Microsoft Excel preferred, but not required
Minimum Required Education, Certification, Training
Licensing is not required, but candidates with licenses can be considered
Education or training equivalent to BA/BS
Completion and successful passing of a skills competency assessment in one or more of the specialty areas described above
Morgan Stanley
New York, New York
Morgan Stanley, a financial holding company, provides various financial products and services to corporations, governments, financial institutions, and individuals in the Americas, Europe, the Middle East, Africa, and Asia. The company operates through Institutional Securities, Wealth Management, and Investment Management segments. The Institutional Securities segment offers capital raising and financial advisory services, including services related to the underwriting of debt, equity, and other securities, as well as advice on mergers and acquisitions, restructurings, real estate, and project finance.
This segment also provides sales and trading services, such as sales, financing, prime brokerage, and market-making services in equity and fixed income products consisting of foreign exchange and commodities; corporate loans, commercial mortgage lending, and asset-backed lending; financing for sales and trading customers; and investment and research services. The Wealth Management segment offers various financial services and solutions covering brokerage and investment advisory services, financial and wealth planning services, annuity and insurance products, securities-based lending, residential real estate loans and other lending products, and banking and retirement plan services to individual investors and small to medium-sized businesses and institutions.
The Investment Management segment provides various investment strategies and products comprising equity, fixed income, liquidity, and alternative/other products to defined benefit/defined contribution plans, foundations, endowments, government entities, sovereign wealth funds, insurance companies, and third-party fund sponsors and corporations through a network of institutional and intermediary channels. Morgan Stanley was founded in 1924 and is headquartered in New York, New York.
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IndustryBanking/Financial Services
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No. of Employees60,469
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Website
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Jobs Posted52
