Job Description

A Day in the Life:

Investigate single and multi-vehicle auto accidents using innovative tools and technology to capture recorded statements, photos and/or the review of police reports to resolve losses.
Document claims through active listening and use of data to summarize liability decisions.
Communicate compassionately with customers and help them through their claim process in a fast, fair and easy manner.
Negotiate claim settlements with customers in accordance with business unit standard methodologies.
Use data and analytics to problem solve and contribute to team goals by sharing ideas and opinions.

As a condition of employment, your office/area may require you to obtain an adjuster and/or an appraiser license

If required, the hiring manager will work with you along with the centralized licensing team to ensure that you are properly licensed

If offered the role, you may go to one of our regional training centers for training in our state-of-the-art facility within your first two months at Allstate. You will work with other Allstate employees to learn standard processes, answer any questions you have and make career connections.

Job Qualifications

You’re a great Match for this Role if:

You want to utilize your customer service skills to help restore peoples’ lives
You have a strong desire to make a difference through compassionate customer service
You are willing to work flexible hours or weekends when our customers need you 
You’re an empathic, upbeat and friendly self-starter who can work independently, as well as, on a team
You’re excited about solving problems and coming up with creative solutions
You feel comfortable working within the Microsoft Office Suite and would be excited to learn new technology
You’re organized and able to multi-task in a fast-paced environment
You’re known for clear and professional communication – both written and verbal
You have a bachelor’s degree and/or prior customer service experience
Being bilingual and/or having prior military experience is a plus

We Offer:

A culture of learning where you can expect to develop foundational skills for the future
Leadership teams that are communicative and compassionate
Impactful work by serving customers and the community in times of need
Potential for flexible work arrangements
A culture in which you dress for your day
Recognition and advancement opportunities
Paid Time Off, 401(k) and pension
Medical, Dental, and Vision coverage