APS Care Coordinator
Posted on: 10 Oct 2021
San Francisco, CA
Job Description
What is expected of you and others at this level:
Responsible for handling inbound calls, with ability to determine needs and provide one call resolution
Create and complete accurate referrals and applications and keep updated on policy or procedural changes
Manage faxes in sorting capacities (if applicable)
Investigate and resolve patient/physician inquiries and concerns in a timely manner
Enter detailed information into company proprietary software while conversing via telephone
Place outbound phone calls for patient follow ups, confirmations or to obtain missing information
Mail out appropriate documents to physician offices
Interact with the patient referral sources to process new applicants
Follow up with other internal team members regarding next steps
Communicate with external constituents including physician offices and pharmacies
Ability to identify, document and submit Adverse Events during customer contact or via received documentation
Qualifications:
Minimum high school diploma or GED;
2+ years in call center environment
Health Care experience preferred
Basic computer knowledge, Microsoft systems
Strong communication/customer service skills
Ability to be an independent worker and self-directed
Ability to sit for long periods of time in a cubicle setting
Demonstrate superior customer support talents
Ability to prioritize multiple, concurrent assignments and work with a sense of urgency
Knowledge of Medicare, Medicaid and Commercially insured payer common practices and policies, preferred
Cardinal Health
Dublin, OH
Cardinal Health, Inc. operates as an integrated healthcare services and products company in the United States and internationally. It provides medical products and pharmaceuticals, and solutions that enhance supply chain efficiency for hospitals, healthcare systems, pharmacies, ambulatory surgery centers, clinical laboratories, and physician offices.
The company operates through two segments, Pharmaceutical and Medical. The Pharmaceutical segment distributes branded and generic pharmaceutical, specialty pharmaceutical, and over-the-counter healthcare and consumer products. It also provides services to support the development, marketing, and distribution of specialty pharmaceutical products, as well as pharmacy management, and medication therapy management and patient outcomes services to hospitals, other healthcare providers, and payers; operates nuclear pharmacies and radiopharmaceutical manufacturing facilities; and repackages generic pharmaceuticals and over-the-counter healthcare products.
The Medical segment manufactures, sources, and distributes Cardinal Health branded medical, surgical, and laboratory products. It also distributes a range of national brand products; and medical products to patients’ homes, as well as provides supply chain services and solutions to hospitals, ambulatory surgery centers, clinical laboratories, and other healthcare providers. Cardinal Health, Inc. was founded in 1979 and is headquartered in Dublin, Ohio.
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IndustryHealthcare
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No. of Employees50,200
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Website
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Jobs Posted1719
