Field Support Specialist
Posted on: 10 Oct 2021
Wauwatosa, WI
Job Description
Job Description
Responsibilities
Handle inbound and outbound support calls with field personnel to ensure timely service delivery
Provide support to Field Service Engineers, BMETs and Directors of Service.
Handle multiple dispatching queues to ensure timely closure or escalation
Manage on-call schedules, exception hours and assets of team assignments in Siebel
Uphold quality metrics to ensure operational excellence around service delivery
Root cause escalations to identify systemic solutions
Qualifications
Bachelor’s Degree and a minimum of 2 years of relevant OR High School diploma with a minimum of 7 years of relevant experience
Three years’ experience in a customer service environment.
Desired Characteristics
Experience in the Healthcare Field and/or Service Organization
Experience working with Diagnostic Imaging service requests, Siebel 8.1 and Cares/Mainframe
Strong and effective verbal and written communication skills
General Electric
Boston, MA
General Electric Company operates as a high-tech industrial company worldwide. It operates in Power, Renewable Energy, Aviation, Oil & Gas, Healthcare, Transportation, Lighting, and Capital segments. The Power segment offers technologies, solutions, and services related to energy production, including gas and steam turbines, generators, and high voltage equipment; and power generation services. The Renewable Energy segment provides wind turbine platforms, and hardware and software; offshore wind turbines; solutions, products, and services to hydropower industry; and blades for onshore and offshore wind turbines.
The Oil & Gas segment offers oilfield and oilfield equipment, turbomachinery and process solutions, and digital solutions. The Aviation segment provides jet engines and turboprops for commercial airframes; maintenance, component repair, and overhaul services, as well as replacement parts; and additive machines and materials, and engineering services. The Healthcare segment provides healthcare technologies in medical imaging, digital solutions, patient monitoring, and diagnostics, drug discovery, biopharmaceutical manufacturing technologies and performance enhancement solutions. The Transportation segment provides freight and passenger locomotives, and rail and support advisory services; parts, integrated software solutions, and data analytics; software-enabled solutions; mining equipment and services; and marine diesel engines, and stationary power diesel engines and motors for drilling rigs, as well as overhaul, repair and upgrade, and wreck repair services.
The Lighting segment offers light emitting diode products; and energy efficiency and productivity solutions. The Capital segment leases and finances aircraft, regional jets, turboprops, freighters, engines, helicopters, as well as offers financing and materials; financial and underwriting solutions; and insurance services. The company was founded in 1892 and is headquartered in Boston, Massachusetts.
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IndustryInformation Technology
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No. of Employees283,000
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Website
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Jobs Posted1050
