Job Description

Overview

Our Technical Support Team's mission is to maintain business productivity by providing highly effective customer service and developing innovative solutions to meet the technology needs of the businesses we support.  This role will give you exposure to both our corporate user base and trading floor users.

We don't follow a script; each day there is a new opportunity to solve a problem, automate a task, or kickoff a new project!  You will be exposed to a wide variety of technologies, which fosters multiple opportunities for growth within and across our firm. 

Reasons to join our Technical Support team

We partner with our business and technology teams to ensure we are resolving issues for our users as quickly and effectively as possible. Instead of escalating issues to these groups, we work directly with them to find and implement a solution. 
Our team works in a fast-paced environment that requires us to constantly be thinking of ways to minimize our workload and maximize our performance. We have to think quick to get a solution place, but also have the opportunity to research, test and build out longer term solutions to ensure our users aren’t encountering the same issues again and again. 
We stay on our toes and keep busy. You will have plenty of opportunity to get out from behind your desk, whether it’s replacing hardware, moving workstations, or following up with a user to make sure the solution we provided is working for them.
One of the most interesting parts of our role is the exposure we gain. We get to experiment with cutting-edge technologies, including testing prototype hardware, firmware and software in both our trading and non-trading environments.

What we're looking for

1+ years of experience in a technical support position required
PC and laptop hardware and software installation and troubleshooting skills required
Experience supporting Microsoft Office 2013/2016, Office 365, Windows 10, and macOS
Scripting experience in PowerShell or Python highly preferred
Microsoft SQL experience a plus
Experience with Jira, JSD, and/or Confluence a plus
Must be able to lift/move equipment up to 25+ pounds
Bachelor’s degree in an IT related discipline preferred