Job Description

As an auto damage claims adjuster, you’ll serve as Progressive’s point of contact with customers – directing and making decisions regarding the repair process from beginning to end.  Managing your own inventory while working independently, you’ll work closely with body shops and others to negotiate repair pricing and assess liability.  Ideal candidates will possess leadership and conflict management skills, along with strong attention to detail and a passion for providing excellent customer service.
 
This is a field position with access to a company car and frequent driving within your territory. You may be required to report into an office occasionally when we are ready to open our offices. 
 
Duties and responsibilities

Complete vehicle inspections, write estimates, determine total loss evaluations, and set clear expectations and timelines
Negotiate repair process with body shops
Document information related to the claim and make decisions consistent with claims standards and local laws
Evaluate and handle claim payments and resolution of claims without payments
Review and determine validity of any supplement requests 

Must-have qualifications

Bachelor's degree or a combined total of five years of work experience and/or college education
One year of automotive, appraisal/estimatics or insurance experience

Work or educational experience must include:

Making decisions
Solving problems
Planning, prioritizing and organizing
Effective verbal and written communication
Customer service

Valid driver’s license, auto insurance, and compliance with Progressive's driving standards and/or policies

Compensation 

$58,000/year depending on experience
Gainshare bonus up to 16% of your eligible earnings based on company performance

Benefits

401(k) with dollar-for-dollar company match up to 6%
Medical, dental & vision, including free preventative care
Wellness & mental health programs
Health care flexible spending accounts, health savings accounts, & life insurance
Paid time off
Paid & unpaid sick leave where applicable, as well as short & long-term disability
Parental & family leave; military leave & pay
Diverse, inclusive & welcoming culture with Employee Resource Groups
Career development & tuition assistance