Job Description

DISH is a Fortune 200 company with more than $13 billion in annual revenue that continues to redefine the communications industry. Our legacy is innovation and a willingness to challenge the status quo, including reinventing ourselves. We disrupted the pay-TV industry in the mid-90s with the launch of the DISH satellite TV service, taking on some of the largest U.S. corporations in the process, and grew to be the fourth-largest pay-TV provider. We are doing it again with the first live, internet-delivered TV service – Sling TV – that bucks traditional pay-TV norms and gives consumers a truly new way to access and watch television. Now we are building the nation’s first stand-alone could-based open RAN 5G network. 

We are driven by curiosity, pride, adventure, and a desire to win – it’s in our DNA. We’re looking for people with boundless energy, intelligence, and an overwhelming need to achieve to join our team as we embark on the next chapter of our story.

Opportunity is here. We are DISH.

The Head of Distribution Operations is responsible for the strategy and execution of all DISH distribution operations.  The functional areas include administration, receiving, pack out, inventory accuracy, value-add services, warehouse management, and shipping activities of the main facilities in Suwanee GA and Denver, CO as well as sub facilities as required.  The leader will ensure a high level of safety, quality, efficiency, employee satisfaction, overall customer service/satisfaction, adequate staffing levels, training, internal and external growth, and maximization of asset utilization in order to achieve company goals.

The leader will accomplish this with a lean exempt staff of approximately 250 heads and requires partnering with the Quality, Training, Engineering, and Maintenance teams. The Head of Distribution Operations must champion continual improvement efforts and the realization of planned process improvement activities. This role has a very high degree of responsibility and visibility to Executive Leadership with a solid career path.

This role is responsible for informing C-level executives of progress, strategies, risks and plans for operational execution.  Excellent communication skills and attention to detail are a necessity due to the pace of work and the amount of inter-departmental coordination. The right candidate will take ownership of the role, thrive in a high-volume and fast-paced environment, inspire others, and work to continually improve the performance of the team.

Manages leaders of distribution staff. Responsible for adherence to safety, security, procedural, and other DISH policies and procedures
Develops and manages the annual budget, develops and manages operational metrics
Standardizes and improves administrative, receiving, packing, and shipping processes to ensure timely access to materials and products
Expected to meet fulfillment requirements to the sales organization
Expected to meet fulfillment requirements to all internal partner organizations. Outputted product should meet or exceed required quality levels both functionally and aesthetically
Manages and develops cross-functional relationships and strategies to support organizational goals and objectives
Responsible for hiring, training, and recruiting needs and strategic staffing plan. Manages the employee performance appraisal process
Provides accurate and clear communication in both written and verbal forms. Delegates effectively and shares knowledge
Ensures acceptable inventory accuracy is maintained through the cycle count program and physical inventory processes for both on-site and off-site stored material.
Travels to sites inside and outside of their chain of command meets with suppliers, customers, industry leaders and attends company events or meetings as required
Other duties as required. This list is not meant to be a comprehensive inventory of all duties and responsibilities assigned to this position

Bachelor's degree from four-year college or university, and 5 years of related experience; or 10 years related experience, including 2 years supervisory/management experience and/or training; or equivalent combination of education and experience.
Must have the Ability to effectively respond to and interact with all levels of organizational staff
Excellent presentation/facilitation, organizational, analytical, interpersonal and written/oral communication skills
Flexible, innovative and the ability to manage staff, responsibilities and priorities in a fast-paced, growth-oriented and time-critical environment
Ability to travel 30-50% of the time
Ability to work with mathematical concepts such as probability and statistical analysis
Ability to define problems, collect data, establish facts, Ability to effectively respond to and interact with all levels of organizational staff.  
Competencies include excellent presentation/facilitation, organizational, analytical, interpersonal and written/oral communication skills.  Flexible, innovative and the ability to manage staff, responsibilities and priorities in a fast paced, growth-oriented and time-critical environment

Desired skills or experience: 

Six Sigma or Lean qualifications with demonstrated implementation experience; OSHA, APEX, OCPIM, Workers Comp and EEO experience preferred