Job Description

This role is a Senior Business Analyst with experience in IT Solutions to join our Client Experience Practice. This role will lead meetings for business analysis, functional design, business process design, and user enablement needs. This role is responsible for overseeing customer’s needs to ascertain requirements, strive to build and maintain strong customer relations as well as ensure client expectations are successfully met.

- Lead requirements gathering and discovery workshops for custom IT solutions
- Conduct current state assessments of business processes and supporting systems
- Perform gap and data analysis in support of identifying improvement opportunities
- Support developers by providing functional clarification and setting expectations with team and client
- Identify, document, and manage change; transition delivered solution to end users
- Author and create design artifacts such as: Functional design specifications, low fidelity wireframes, use cases, user personas, data dictionaries, process and data flow diagrams
- Document, socialize, and triage issues, defects, and enhancement requests
- Manage traceability matrices, change requests, test plans and cases, user guides, capability discovery and delivery roadmaps
- Plan and execute test plans and test cases; ensure overall quality of solution is preferred
- Other duties as required

Qualifications

Education:
- Bachelor’s degree from an accredited university, required

Experience:
- Four (4) or more years professional experience as a Technical or Functional Business Analyst or equivalent IT Solutions and technology role, required
- Experience gathering, documenting requirements and leading working sessions, required
- Ability to solve problems, identify solutions, and appropriately escalate issues, required

Software:
- Microsoft Technologies proficient in Excel, Word, PowerPoint and Outlook required
- Azure DevOps, JIRA, Visio or other project management tools preferred

Other Knowledge, Skills & Abilities:
- Excellent communication and presentation skills, both verbal and written
- Excels at operating in a fast-paced technical environment
- Must be willing to travel to the client as needed