Technical Support Representative
Posted on: 2 Oct 2021
Kingston, NY
Job Description
A day in the life of a Technical Customer Engagement Specialist at STARTEK includes:
Answering telephone calls and checking mail, fax, and email correspondence from customers.
Communicating with customers on the phone or through written correspondence to resolve issues and alleviate concerns.
Operating a computer utilizing online guidelines to respond to customer inquiries.
Informing customers about services available and assessing customer needs.
Resolving issues on the first call or contact whenever possible without transferring the customer.
Job Requirements
This role might be for you if:
You have at least a high school diploma or GED.
You have at least three months of previous customer service experience.
You have excellent verbal and written communication skills.
You are comfortable working on a computer while simultaneously talking on the phone.
You are a self-starter, are motivated, and have a passion for helping customers.
Once you land this position and meet eligibility requirements, you’ll enjoy:
Competitive Pay
A Choice of Three Medical Insurance Plans
Dental, Vision, Life, and Disability Insurance Plans
Flexible Spending and Health Savings Accounts
Paid Time Off
A Casual Dress Code
Opportunities for Growth and Advancement
StarTek, Inc.
Greenwood Village, CO
STARTEK strives to be the most trusted BPO service provider delivering comprehensive contact center and customer engagement solutions. Our employees, whom we call Brand Warriors, are enabled and empowered to promote and protect our clients’ brands. For over 30 years, these Brand Warriors have been committed to making a positive impact for our clients’ business results, enhancing the customer experience while reducing costs for our clients. With the latest technology in the BPO industry and our STARTEK Advantage System, our Brand Warriors instill customer loyalty through a variety of multi-channel customer interactions, including voice, chat, email and IVR. Our service offerings include sales support, order processing, customer care and receivables management and customer analytics
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IndustryInformation Technology
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No. of Employees50,000
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Website
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Jobs Posted33
