APPLICATION USER SUPPORT SPECIALIST
Posted on: 2 Oct 2021
Atlanta, GA
Job Description
Key Role:
Implements functional supports, that includes effective demonstration and intelligence analysis, to increase the clients' satisfaction on complex IT applications used in public health and the laboratory. Applies specific functional knowledge; working/general industry knowledge, and systematic troubleshooting skills. Applies root-cause analysis and testing to identify user-reported issues and address through training or requesting a programmatic solution. May develop or contribute to solutions to a variety of problems of moderate scope and complexity. Works independently with some guidance. Collaborates with trainers, software developers, business analysts, and testers to provide solutions to end-users. This position is open to remote delivery anywhere within the U.S., to include the District of Columbia.
Basic Qualifications:
5+ years of experience using Microsoft Office products independently to create clear and professional looking documents and slide decks
3+ years of experience training end-users to use complex IT applications in formal sessions and informal meetings to show end-users workarounds or demo solutions, and creating training materials including Standard Operating Procedures, training scripts, or job-aids
3+ years of experience independently managing tasks and tracking action items to completion including user requests
2+ years of experience with laboratory information management systems (LIMS) including in the development or implementation of a LIMS or providing user support services for LIMS end-users
2+ years of experience documenting user requests, user issues, and its resolutions through a system
Ability to create verbal and written communication products for use with laboratory scientists, data analysts, and management level end-users, including phone calls, written emails, during webinars, and developing PowerPoint reports
HS diploma or GED
Additional Qualifications:
Experience working in a laboratory setting
Experience using ServiceNow
Experience using Team Foundation Server or JIRA
Knowledge of laboratory assays and procedures
Knowledge of Agile development processes, software development terminology, processes, and tools
Booz Allen Hamilton
McLean, VA
We are a global firm of approximately 26,300 diverse, passionate, and exceptional people driven to excel, do right, and realize positive change in everything we do.
We bring bold thinking and a desire to be the best in our work in consulting, analytics, digital solutions, engineering, and cyber, and with industries ranging from defense to health to energy to international development.
We celebrate and value diversity in all its forms; it’s something we truly value as a multicultural community of problem solvers. We believe in corporate and individual citizenship that make our communities better places for all.
We have one guiding purpose—to empower people to change the world. Our founder, Edwin Booz said it best: “Start with character… and fear not the future.” We bring a ferocious integrity to not only train our clients to tackle the problems they face today, but to help them change the status quo for tomorrow. Each day, we imagine, invent, and deliver new ways to better serve our employees, our clients, and the world.
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IndustryInformation Technology
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No. of Employees25,803
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Website
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Jobs Posted2790
