Job Description

Job Description

Responsible for assisting the Director of Environmental Services in giving direction, motivation and guidance to the Environmental Services Department to accomplish established standards to meet or exceed customer satisfaction. Position represents ABM Healthcare in its highest degree.

Promotes a customer service mindset at all times with both internal and external customers.
Responds to all requests from customers with a can-do attitude. Follows up on requests with a sense of urgency.
Views everything with a process improvement mindset.
Implements established department procedures and programs that meet goals and ensures a clean and safe environment.
Conducts quality improvement inspections within assigned areas of responsibility to ensure quality and satisfaction levels are meeting and/or exceeding expectations.
Develops/coaches department associates to ensure fullest potential is reached.
Ensures work assignments, daily and weekly work schedules meet department and facility needs.
Ensures department Training Programs and recertification programs are being conducted within appropriate timeframes.
Orders and uses all supplies/equipment within the areas of assigned responsibility.
Ensures that all ABM Healthcare Systems are in place in accordance with the Director of EVS. Leads and promotes departmental TOM/Customer Service Initiatives.
Tours and meets with facility customers to ensure that customer needs and expectations are met at all times.
Reports all pertinent data to the Director of Environmental Services in a timely manner.
Knows all procedures, union agreements, or employee personnel manuals and meets all established agency requirements.
Maintains a safe work environment for all internal and external customers. Has knowledge of the use of a personal computer in a Windows environment.
Has knowledge of Word Processing, Spreadsheets, and other assorted business software. Ability to accurately review and process data and attend to detail.
Ability to establish priorities, work independently, and accomplish objectives without supervision. Ability to communicate effectively in both written and verbal formats.
Ability to handle and resolve problems.
Works in a team environment interacting with a variety of departments. Possesses excellent customer service skills.
Establishes and maintains cooperative working relationships; treats others courteously and with respect.
Responds to emergencies at both nighttime and on weekends as required. Handles varying workloads and meets changing deadlines as necessary.
Daily, Weekly, Bi-Weekly, Monthly, Semi-Annual, and/or Annual reports may be required. The direct report may change the frequency of the required report at any time.
Ability to establish priorities, work independently, and accomplish objectives without supervision. Ability to handle and resolve problems.
May be required to travel via automobile to meetings and hospital-related functions. Other duties as assigned,
Maintains a professional appearance at all times. Participates in scheduled department meetings. Completes annual age-specific competencies.
Remains compliant with mandatory Hospital Education.
Fulfills TB, Immunization, and Employee Health Requirements.
Remains compliant with department-specific education and skillsets.
 

Minimum Requirements

Required:

High School diploma or GED.

Preferred:

Some college preferred.

Job Knowledge/Experience: Required:

Must possess a minimum of 1-year Customer Service.

Preferred:

1 year of proven housekeeping experience in a healthcare or hospitality setting; experience in environmental services.
1 year of supervisor experience in any industry.