Job Description

JOB SUMMARY:

Act as Sales Associate for retail store by selling products to businesses and industrial customers.

 ESSENTIAL FUNCTIONS:

·         Sells industrial, medical and specialty gases, welding supplies and related equipment to customers.

·         Solicits sales with existing and potential customers and handles all associated paperwork to document those sales, quotes or other information which may need recording for future reference.

·         Answers customer questions.

·         Advises customer on equipment and materials needed and procedures to follow to complete tasks they wish to perform.

·         Demonstrates use of equipment.

·         Arranges for delivery of cylinders and hardgoods and maintains showroom displays.

·         Assists customers with merchandise and loading and unloading cylinders.

·         Establish and maintain good customer relations.

·         Communicate in person and on the telephone with customers, providing information on cost, ordering and delivery times.

·         Monitor customers needs and work with them to maintain proper hardgood and cylinder levels to minimize or eliminate emergency deliveries.

·         Check accounts receivable status of accounts; talk with the Account Manager or credit department about past-due accounts and contact customer regarding payment as well as collect money as required.

·         Ensure all required paperwork is accurately completed; including coding, costing and pricing.

·         Maintain neat, clean and professional personal appearance.

·         Coordinate with purchasing department any product shortage or outages.

·         Ensure all administrative and accounting related procedures are strictly observed.

·         Ensure all safety rules are strictly observed.

ADDITIONAL RESPONSIBILITIES:

·         Operate forklift and other equipment as required.

·         Assist with inventory, housekeeping, showroom displays, and demonstrations as required.

·         Other duties and projects as assigned.

 Qualifications
 

EDUCATION AND EXPERIENCE:

 ·         High school diploma or equivalent.  Some college preferred.

·         Customer service or sales experience.

·         Industry and related product knowledge as well as experience handling compressed gases preferred.

·         Computer experience or basic knowledge in computer order entry system.

·         SAP knowledge and experience a plus.

KNOWLEDGE, SKILLS, AND ABILITIES:

·         Excellent communication skills.

·         Ability to analyze a customer’s situation and help resolve customer problem.

·         Team player with positive attitude.

·         Willing to improve skills and techniques by attending classes on employee’s own time.

·         Must be able to work with a wide variety of people with different personalities and background.

·         Ability to handle cash transactions accurately.

·         Ability to read and comprehend Material Data Sheets (MDS).

·         Ability to work independently and under some pressure to meet deadlines.

·         Ability to routinely lift 25 - 60 lbs. and frequent bending.

·         Ability to perform work during prolonged standing up to 8 hours and repetitive motion also required.

·         Must be able to work overtime, when necessary.

·         Ability to perform functions during occasional climbing, balancing, kneeling, crawling, pushing, pulling and finger activities.

·         Must be able to operate in a drug-free, tobacco-free workplace.