Processing Manager
Posted on: 30 Sep 2021
Hunt Valley, MD
Job Description
Job Summary:
The Processing Manager is part of our Mid-Atlantic Settlement Services operation. The Processing Manager will have the overall and direct responsibility for the day-to-day performance of assigned Settlement Coordinator team. Settlement Coordinators work in teams with Title Service Representatives to provide customer service from the opening of a file to the closing table. They are the primary contact to ensure a smooth settlement transaction. The Processing Manager is an essential, strategic member of the Mid-Atlantic Settlement Services leadership team. This position will report to the President of Mid-Atlantic Settlement Services.
Major Responsibilities:
Managing employees committed to consistent delivery of high-quality service and communication by monitoring day to day tasks, production, and quality of work
The Settlement Coordinator team is responsible for gathering necessary documents for all parties (payoffs, liens, HOA, judgement, etc.) working directly with Real Estate Agents, Buyers, Sellers, Lenders to obtain information and answer questions regarding the settlement, and prepare the final settlement documents to closing
Serving as critical point of contact for escalated issues and available for any questions
Maintaining strong relationships with internal and external customers
Ensuring all employees receive and utilize appropriate/identified training
Building department morale, encouraging growth and opportunities for advancement through mentoring, leading by example, and training
Seek to constantly improve processes by always wondering if there is a better way and recommending changes when you think there might be
Instill in your team a constant improvement mindset
Ensuring team meets all turn times and customer service levels for business units
Qualifications:
Bachelor of Arts or Science Degree is preferred
Five to ten years of escrow processing and/or closing experience is required
Three to five years of supervisory experience is preferred
Strong ability to earn trust and collaborate with all levels of employees across the organization
Ability to use sound judgment and decision-making skills in complex situations and exercise discretion when appropriate
Self-starter with the ability to multi-task and manage to deadlines
Strong written and verbal communication skills
Highly motivated and self-directed
Must be proficient in Microsoft Suite
Realogy Holdings Corp.
Madison, New Jersey
Realogy is a global provider of real estate services with a singular mission: We serve agents. This strategy is aimed at growing the base of high-performing independent sales agents at our company-owned and franchisee brokerages, providing services to make them more productive and their businesses more profitable.
While you won’t see our name on For Sale signs, you will see those of our industry-leading brands: Better Homes and Gardens Real Estate, Century 21, Citi Habitats, Climb Real Estate, Coldwell Banker Real Estate, Corcoran, ERA Franchise Systems and Sotheby’s International Realty to name just a few. Our four business units work together to provide a full-service solution to meet the needs of agents and their homebuying clients, from the initial listing until the keys are turned over.
Realogy was recently designated a Great Place to Work® for the second consecutive year, recognizing the company’s commitment to providing meaningful work and an environment where employees can grow and succeed. Realogy has 16,600 offices and approximately 302,000 affiliated brokers and agents worldwide. We’re the leader in residential real estate sales, with $6.1 billion in revenue in 2018, nearly 1.4 million real estate transactions and approximately 16 percent of market share of the U.S. residential real estate market. We’re there to serve agents who help people find and buy houses, move, and finance their dream.
Powered by its network of over 92,000 affiliated sales professionals in 3,000 offices across 44 countries and territories, the Coldwell Banker® organization is a leading provider of full-service residential and commercial real estate brokerage services. The brand’s mission is to empower its people to leave their mark on the world of real estate. The Coldwell Banker brand prides itself on its history of expertise and honesty since its beginnings in 1906. The brand embraces four core values: home, awesomeness, ingenuity and excellence. Coldwell Banker Real Estate is committed to providing its network of sales professionals with the tools and insights needed to excel in today’s marketplace and is known for its bold leadership and dedication to driving the industry forward with big data and smart home expertise. Coldwell Banker Real Estate was the first real estate brand to harness the power of big data; the CBx Technology Suite uses predictive analytics and machine learning to analyze markets, target buyers and sellers and provide agents with a simple platform to create unique and effective marketing plans for each listing. The brand was named among the 2018 and 2019 Women’s Choice Award® Most Recommended brands for customer experience and overall quality. Blue is bold and the integrity and values of Coldwell Banker Real Estate give the Gen Blue® network an unbeatable edge. Coldwell Banker®, the Coldwell Banker logo, Gen Blue® and the Gen Blue Experience® are registered services marks owned by Coldwell Banker Real Estate LLC. Coldwell Banker Real Estate LLC fully supports the principles of the Fair Housing Act and the Equal Opportunity Act. Each office is independently owned and operated.
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IndustryReal Estate Services
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No. of Employees11,800+
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Website
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Jobs Posted585
