Sr Fulfillment Analyst
Posted on: 28 Sep 2021
New York, New York
Job Description
Job Summary
The Sr Fulfillment Analyst is responsible for providing reporting and analytics that properly inform the Fulfillment strategy for the Barnes and Noble eCommerce Business. This role will also serve as the primary resource for creating, developing, and distributing reporting and forecasting for the Fulfillment Operations team and key business partners. This individual will mainly work with Logistics, Marketing, Customer Service, and IT teams to ensure access and visibility to all customer experience metrics and KPI’s to support a forward-thinking approach to serving our customers.
What You Do
• Works with the business team(s) to identify essential reporting and analytical needs
• Develops required reports and analytics, distributing as needed to the business teams
• Works with the eCommerce Fulfillment team to develop and maintain forecasts for weekly eCommerce volume
• Assists with capacity plans and models to assess different strategic approaches to order management
• Collaborates with the appropriate teams to leverage all available data to inform the business properly
• Demonstrates the ability to work with and learn multiple analytics platforms to optimize the accuracy and depth of data
• Ensures excellent data quality for all of the reports and analytics that are produced
• Effectively communicates findings and provides key insights and recommendations to stakeholders
Knowledge & Experience
• Bachelor’s degree with 2+ years analytic experience in supply chain or analytics desired
• Strong analytical, strategic, and problem-solving skills
• Experience with querying languages, data manipulation tools, and data visualization tools
• Advanced knowledge of Excel and other Microsoft products
• Strong communication and presentation skills, especially with executive level stakeholders
• Ability to produce quality materials within tight timeframes, work independently, and manage multiple priorities
• Demonstrates expertise working with cross-functional teams
• Proven ability to effectively influence business partners outside of core function
Barnes & Noble, Inc.
New York, New York
Barnes & Noble is the world’s largest bookseller and a leading retailer of content, digital media and educational products. The Company operates 627 Barnes & Noble bookstores in 50 states, and one of the Web’s premier e-commerce sites, BN.com. Our Nook Digital business offers a lineup of popular NOOK® tablets and e-Readers and an expansive collection of digital reading content through the NOOK Store®. Barnes & Noble’s mission is to operate the best omni-channel specialty retail business in America, helping both our customers and booksellers reach their aspirations, while being a credit to the communities we serve.
The Company was founded in 1971 by bookseller Leonard Riggio when he acquired the Barnes & Noble trade name and bookstore on Fifth Avenue in New York City. Mr. Riggio was CEO and then Executive Chairman. In August of 2019, Barnes & Noble was acquired by Elliott Advisors (UK) Limited (“Elliott”), and James Daunt, Managing Director of Waterstones bookstores in the U.K., was appointed CEO.
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IndustrySales/Retail
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No. of Employees24,000
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Website
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Jobs Posted394
