Job Description

Summary

At BOK Financial, our success starts with our incredible talent. We are looking for a Director of User Experience & Digital Design to lead the ongoing strategy, execution, and governance of BOKF’s digital design and user experience practices. Bring your passion for team building, digital dexterity and development. It's an exciting time to join us!

About the Role

Without the expertise and dedication of our IT Directors, we would not be able to deliver superior services and products to our customers. This role offers an opportunity to leverage your existing skillset and become grounded in our culture's management practices. This leadership role will direct strategic development and day-to-day operations of the Digital Design, Digital Platform, and User Experience Analysis teams.

What You Can Expect

You will lead the organization within the five pillars of IT: 1) Strategy, 2) Project Execution, 3) Financial Planning, 4) Process Improvement and Governance, and 5) Talent. Your goals and objectives will tie back directly to these pillars. You will be part of an exciting and ongoing digital transformation within BOK Financial with a long-term focus. You will lead a team of direct reports, providing leadership and direction to product managers, product owners, and user experience / digital designers.

Team Culture

Our team is committed to delivering the best IT solutions for our lines of business. We collaborate with other IT members, as well as our business partners. It is a fast-paced, ever-changing yet fun environment with several new exciting initiatives.

The mission of IT is to "Enable Business Success and Create Raving Fans." We do this through our shared quest to continuously improve while simultaneously optimizing our applications and processes. We are a determined, smart, and collaborative group eager to welcome you to the team.

How You'll Spend Your Time

You will develop, deliver, maintain and lead the evolution of the Digital User Experience Strategy / Playbook in close collaboration with other senior leaders and digital product owners.
You will ensure new platforms/features comply with BOKF Digital Design Language and are highly aligned with meeting the goals and objectives of the business.
You will recruit, develop, motivate and inspire a high-caliber team and provide real-time coaching and feedback.
You will oversee an annual operating budget and ensure timely and accurate tracking of employee time and seek out opportunities to drive measurable saving and efficiencies.
You will lead the teams responsible for executing BOKF’s Digital Roadmaps and ensure all work is performed in alignment with well documented, repeatable, efficient processes.
You will ensure that new platform usability is monitored and reviewed regularly and that material UI/UX improvements are added to the roadmap backlog.

We'd Like to Talk to You

TEAM BUILDER:  Your ability to listen, collaborate, respond, coach, and provide constructive feedback will set your team up for success.

COMMUNICATION:  You'll need exceptional verbal and written communication to express yourself clearly and concisely to internal clients, including C-level audiences.

ORGANIZATION:  You will need to be efficient in handling multiple requests and prioritize your work.

TECHNICAL SKILLS:  Because you are the Director, it is vital to be tech-savvy. You will need to understand the systems you support, integrations, and how it affects all sides.

RELATIONSHIP BUILDER:  You must be able to relate to any audience and build trust by leveraging strong interpersonal skills and a high level of integrity.

RESULTS ORIENTED:   You show initiative as you focus on the desired deliverables while meeting and exceeding your goals.

PROBLEM SOLVER:  You are able to track and solve complex problems in a variety of situations and function effectively in rapidly changing or uncertain conditions.

SUBJECT MATTER EXPERT: Deep understanding of the evolving digital world, in particular in the fields of product design, user experience, and usability research.

Education & Experience Requirements

This level of knowledge is normally acquired through completion of a Master’s Degree in a related field of study and a minimum of 10 years of directly related experience in Digital Design or User Experience with a minimum of 5 years of experience managing teams of professionals who perform functions in Digital Design and User Experience or equivalent combination of education and experience.  The incumbent should be well versed in relevant best practices including lean UX, atomic design principles, and design thinking.