Job Description

Ceridian is a global leader in Human Capital Management technology. Simply put, we allow our customers to do the most complex things well (HR, Payroll, Benefits Administration, Workforce Management and Talent Management) and do them to scale. 

Makes Work Life Better™ is our brand promise, not only to our customers, but to our employees as well. Our flagship platform, Dayforce, helps leaders make smart decisions based on data, strategy and intelligence that create value and maximize productivity. 

How do we make work life better? 

By delivering an award-winning product, conceptualized and developed by award-winning leaders, that result in award-winning customer employee experiences 
By hiring highly innovative, diverse talent that fully embraces and embodies our core values in everything they do: Customer Focus, Equity, Shared Ambition, Agility, Transparency, Optimism
By using modern technology, such as voice-activation with Dayforce Assistant and access to your money as soon as you earn it with Dayforce Wallet to stay in rhythm with the evolving demands of our 4 million global users

We understand that no matter where you are, choosing a new employer is always one of life’s most stressful events. We encourage you to check us out at Ceridian.com to learn more about how we are impacting the world of work for our customers, employees and you!

Location: For this role we are open to remote work anywhere in the United States or Canada 

About the Position: The Accounts Receivable Portfolio Analyst is responsible for managing the end-to-end collections and dispute resolution of an established portfolio of customer receivables.

Essential Functions:

Proactive, collaborative, customer focused and professional management of customer accounts to improve DSO, cash flow, customer satisfaction and retention.
Empowered to effectively research, analyze, negotiate and resolve customer invoice disputes with prudent decision making including the execution of any required credits in the financial system
Facilitate meetings with internal/external customers to reach an agreed upon solution to resolve invoice related disputes.
Utilize Oracle, GetPaid, NetSuite and other required system tools to assist with timely closure of AR Transactions. Alert appropriate internal contacts of any inaccuracies with data in required systems so that corrective actions can be taken to remediate issues
Become knowledgeable in all products, services, contracting, billing sources and pricing to aid in the closure of open receivables
Professionally manage and perform appropriate collection activities to close customer’s aging receivables.
Work cross-functionally to resolve upstream process issues which delay the closure of open accounts receivable
Drive application of on account cash transactions to open receivables through client notification and/or outreach

Requirements:

Strong customer service orientation
2-4 years customer service experience required, with a strong preference for external client-facing experience
BS/BA in Finance, Accounting, Business Administration, or equivalent work experience
Must have strong planning, organizational and motivational skills, be flexible, and must work well under pressure with the ability to manage multiple tasks efficiently
Comprehensive working knowledge of PC in a windows environment, utilizing Microsoft Outlook, Word and Excel
Excellent interpersonal and desire to work cross functionally with other teams
Ability to professionally communicate (verbal and written) with end clients and all levels within the organization
Experience in Accounts Receivable, Billing, Customer Services, or related areas in a high-volume environment preferred
Analytical and problem-solving skills
Detailed data entry