Membership Retention Agent
Posted on: 27 Sep 2021
Coppell, TX
Job Description
We have immediate opportunities for a Membership Retention Agent (MRA). This position is responsible for improving existing membership business retention. The MRA will be provided with expired membership lead opportunities, required to resell brand benefits to achieve/exceed business retention targets, and will be rewarded based upon individual performance.
We want people who have the drive to succeed and grow with the company as we keep expanding. If you are a go-getter, have outstanding sales skills, and transfer your enthusiasm over the phone, you need to work here. This is a full-time position located: AAA Corporate office- Coppell, Texas.
?Responsibilities:
Talk with customers; identify their needs and provide solutions.
Build rapport through conversation and honest recommendations.
Share product knowledge, service features and benefits.
Maintain a positive, professional, and productive store environment.
Close sales and upsell when appropriate; meet daily/weekly sales objectives.
Help increase customer acquisition and retention.
Build strong relationships with our customer's.
Required/ Preferred Skills:
Ability to overcome objections and provide relevant membership benefits to encourage continuous membership business
Ability to multi-task and quickly provide solutions to various issues
A passion for helping people and exceeding their expectations
Attention to detail and service focus mentality
Strong communication both verbally and in writing, especially through e-mail and over the phone
Strong interpersonal skills
Good problem solving and prioritizing skills
Ability to effectively manage and resolve conflict
Attention to detail to prepare and maintain accurate records and reports
Compensation and Benefits
Hourly base pay
Uncapped commissions and bonuses
Fun incentives
Performance recognition
Paid training
Career advancement
Background or interest in the following is encouraged to apply!:
Public Speaking
Account Retention
Collections
Call Center
Remarkable benefits:
• Health coverage for medical, dental, vision
• 401(K) saving plan with company match AND Pension
• Tuition assistance
• PTO for community volunteer programs
• Wellness program
• Employee discounts
AAA
Heathrow, FL
The American Automobile Association, Inc. provides travel services. The Company offers hotels, cars, flights, cruises, travel information, and other related services, as well as member savings, automotive repair services, insurance, and financial services. The American Automobile Association serves customers in the United States.
As the largest club in the AAA federation, we have more than 14,000 employees serving more than 16 million members in 21 states across the country. For more than 115 years we have enjoyed great success, thanks to our hard-working employees, valuable products and services, and commitment to the organization’s mission and values.
Our employees are ambassadors of the organization and its reputation in the marketplace. Each staff member plays a significant role in our continued growth and success. As an employer, we play an equally important role in the growth and success of our team. We take that role very seriously and offer our employees award-winning training and development programs.
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IndustryInsurance
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No. of Employees45,000+
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Website
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Jobs Posted72
