Job Description

WHAT YOU'LL DO:

Under direct supervision, analyzes data related to suitability for all simplified issue life insurance applications, in order to determine what benefits, if any, can be offered, and in order to mitigate financial risk to the company.
Reviews and verifies the accuracy and completeness of applications to include premium handling. Is thorough when performing reviews, accurately documents and maintains underwriting files, and ensures the effective use of procedures in accordance with business practices and compliance with state and federal regulations.
Communicates effectively with brokers, agencies, and/or other sources concerning outstanding requirements, underwriting decisions, and pre-screen reviews of potential applicants.
Communicates effectively with internal and external customers; verbal and written communication is clear, concise and professional; uses appropriate grammar and spelling in written correspondence.
Develops and maintains a strong, positive working relationship and rapport with the field force. Delivers an exceptional customer service experience by providing appropriate product/process education and demonstrating a high level of responsiveness and follow-up on commitments.
Handles and prioritizes multiple concurrent tasks. Takes ownership of the case handling and facilitates the work flow in a way that is seamless to the customer.
Meets or exceeds time service, quality and customer service expectations as defined by management; ensures timely responses to internal and external customers submitted via phone, email, and workflow system.
Proactively recognizes problems and works collaboratively to recommend process improvements to enhance customer service, increase efficiency or reduce unnecessary steps/hand-offs.
This position requires extensive or prolonged typing/keyboarding.
This position is in a fast-paced, high volume environment with set production goals.

ABOUT YOU:

You help promote a culture of diversity and inclusion within the department and the larger organization. You value different ideas and opinions. You listen courageously and remain curious in all that you do.
You are able to work remotely and have access to high-speed internet.
Ability to make decisions and justify the decisions with sound and logical reasoning.
Strong drive for results, problem solving skills, mathematical aptitude, and attention to detail.
Experience working in customer service, ability to collaborate effectively, takes full end to end ownership of assigned work load.
Ability to multitask effectively, work under pressure, meet deadline requirements and be flexible to meet changing customer needs.
Strong relationship building with internal and external business partners, through effective written and verbal communication.
Basic computer skills using various software packages including word-processing, spreadsheet, and electronic mail.

VALUABLE EXPERIENCE:

Experience working in the insurance or financial industry.
Underwriting experience is highly desired. 

WHAT WE CAN OFFER YOU:

A diverse workplace where associates feel a sense of belonging.
An organization that feels like a small, close-knit community and has the strength of a Fortune 500 company.
Tuition reimbursement, training and career development.
Comprehensive benefits plan that includes medical, dental, vision, disability and life insurance.
Flexible spending accounts for healthcare and childcare needs.
401(k) plan with a 2% company contribution and 6% company match.
Competitive pay with an opportunity for incentives for all associates.
Flexible work schedules with a healthy amount of paid time off.
For more information regarding available benefits, please visit our Career Site.
Minimum: $19.11 MidPoint: $24.61 Maximum: $30.11
Pay commensurate with experience.