Mgr, Account
Posted on: 24 Sep 2021
Lenexa, KS
Job Description
Job Description
Mgr, Account-ES - Lenexa, KS - Monday-Friday
SUMMARY
The Accounts Manager (AM) will proactively maintain and upsell existing assigned Quest Accounts. The AM will work closely with the Sales Leadership and departmental management to resolve issues or client concerns. The AM will ensure employer information are current and updated in Quest databases; and will prepare reports and complete projects as directed by Sales Leadership.
ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Maintenance/Retention: Proactively contact key accounts to ensure customer service satisfaction and that client activity volume increases or, at minimum, remains the same as prior year.
2. Account Information: Ensure QTN and Salesforce are updated with current information. Add/updates. Verify accuracy of new account set-ups.
3. Care Review meetings: Organize, facilitate, and conduct meetings to cover topics including TAT, Pricing, OM, annual business review, chart reviews as needed, with clients.
4. Relationship management: Develop and maintain relationships with all stakeholders including clients, adjusters, TPAs etc.
5. Upsell: Upsell existing clients to generate more test and revenue. Identify ancillary services (Other Quest Divisions) opportunities, wellness, clinical etc.
6. Issue Resolution: Promptly address and resolve client concerns. Log issues on the VOC (Voice of the Customer) in CRM (Salesforce) and follow through until resolution and client satisfaction are achieved.
7. Client Transition: Work with outside sales rep to transition clients after Tier 1 period ends ensuring a smooth handoff.
8. Systems: Conduct all Quest ES web services demos for clients
9. Sales Leadership Team: Participate in one Leadership Team meeting per month, if possible. Present client retention information and trends on attrition issues.
10. Special Projects: Assist in hosting in-Quest events and tours, such as Lunch & Learns/employer seminars and tradeshows where applicable. Work on projects as assigned by Sales Leadership.
11. Document all activities in Salesforce.com, including client info, calls, meetings, and tours.
12. Prepare reports as directed by Sales Leadership.
13. Meet deadlines for work assignments and inform work status and progress to leadership.
14. Communicate and work professionally with other staff to ensure efforts are coordinated and high quality service is provided.
15. Maintain knowledge of all company programs, services, and resources available to clients.
16. Attend continuing education seminars and meetings as required.
erform related work as requested and all other duties as assigned.
KNOWLEDGE, SKILLS, AND ABILITIES
1. Ability to meet and exceed clients’ needs and expectations.
2. Ability to travel to customer sites as needed.
3. Must be proficient in Microsoft Office programs (Word, Excel, PowerPoint)
4. Must be able to multi-task, have strong organizational and prioritization skills
5. Must be experienced with utilizing Salesforce or other CRM program.
6. Must possess excellent telephone manners and etiquette.
7. Knowledge of effective and professional sales techniques.
8. Ability to read, understand and follow oral and written directions.
9. Ability to speak clearly and concisely.
10. Ability to understand and follow company’s organizational policies and procedures.
11. Must maintain a professional image and interact professionally with clients, patients, and co-workers.
12. Perfect knowledge of English grammar, punctuation, and spelling.
EDUCATION
Bachelor’s degree preferred.
EXPERIENCE
One year experience in a similar position preferred.
LICENSE
None
LANGUAGE SKILLS
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
MATHEMATICAL SKILLS
Ability to add, subtract, multiply and divides in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio and percent, and to draw and interpret bar graphs.
REASONING ABILITY
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several variables in standardized situations.
WORK ENVIRONMENT AND CONDITIONS
Work is most often performed in an office environment. Occasional off site meetings will require reliable transportation and a valid driver’s license. Involves frequent telephone contact with clients. Interaction with others is constant with frequent interruptions. Work requires some flexibility in working hours. Must be able effectively resolve conflicts as they arise.
PHYSICAL DEMANDS
Work is primarily office work and requires sitting for long periods of time; also stooping, bending and stretching for files and supplies. Occasional lifting up to 35 pounds. Requires proficient keyboarding skills, calculator, telephone, copier, and such other office equipment as necessary. Normal or corrected vision to acceptable levels for common office work. Hearing must be in the acceptable range for telephone contacts. It is necessary to view and type on computer screens for variable periods of time.
Quest Diagnostics
Secaucus, NJ
Company Overview
Quest Diagnostics empowers people to take action to improve health outcomes. Derived from the world's largest database of clinical lab results, our diagnostic insights reveal new avenues to identify and treat disease, inspire healthy behaviors and improve health care management. Quest annually serves one in three adult Americans and half the physicians and hospitals in the United States, and our 46,000 employees understand that, in the right hands and with the right context, our diagnostic insights can inspire actions that transform lives.
At a Glance
Quest Diagnostics is the world’s leading provider of diagnostic information services
Generated 2018 revenues of approximately $7.53 billion
Publicly trades common stock on the New York Stock Exchange (NYSE: DGX). More in Investor Relations
Ranks as a component of the S&P 500
Touches the lives of 30 percent of American adults each year
Serves about half of the physicians and hospitals in the U.S
Access to approximately 90% of U.S. insured lives
Engages workforce of about 46,000 employees dedicated to putting patients first every day
More than 6,600 patient access points, the most extensive network in the U.S.,
including phlebotomists in physician offices and more than 2,250 of our own
patient service centers
A medical and scientific staff of more than 600 M.D.s and Ph.D.s
Logistics capabilities, that include approximately 3,750 courier vehicles and 25 aircraft that collectively make tens of thousands of stops daily
Offers physicians a test menu that is industry leading in breadth and innovation. Our test menu ranges from routine biological tests to complex and specialized molecular and gene-based testing as well as anatomic pathology
Provides a broad range of solutions for employers, including workplace drug testing for employers and government agencies; the Blueprint for Wellness employee wellness service; and risk assessment services for the life insurance industry
Publishes original research in peer reviewed publications, at medical and scientific conferences, and as a public service. Quest Diagnostics Health Trends reports examine trends in diseases based on the company’s United States database. Quest Diagnostics Drug Testing Index (DTI) reports examine trends in workplace drug testing, and have been considered a benchmark for U.S. workforce drug positivity trends since 1988
Recognition
Named to Fortune Magazine's 2019 World's Most Admired Companies list in the Health Care industry category of "Pharmacy and Other Services" for the third consecutive year
Among FORTUNE® Magazine's 2018 Fortune 500® companies
Ranked on the Forbes® 2018 Global 2000
Ranked on the “Barron’s 500” list of top-performing large companies for 2017
Named a member of the Dow Jones® Sustainability World and North America indexes since 2004 (DJSI World) and 2005 (DJSI North America). The Dow Jones Sustainability World Index represents the top 10% of the leading sustainability companies out of the biggest 2,500 companies in the Dow Jones Global Total Stock Market Index
Earned a place on the annual Newsweek Green Rankings, for the fourth consecutive year on the 2017 U.S. list
Consistently named one of the best places to work in U.S. business journal rankings, including Forbes® 2018 America's Best Large Employers
Achieved Cancer Gold Standard™ accreditation from the CEO Roundtable on Cancer, recognizing our important actions to reduce the cancer risk of employees and their families
Received a rating of 100 from the Human Rights Campaign on the 2018 Corporate Equality Index, earning the distinction of being a "Best Place to Work for LGBT Equality"
Named a DiversityInc Noteworthy Company for the second consecutive year in 2018
Read more about awards and honors.
Read more about our Reputation Honors and Corporate Social Responsibility programs.
Products and Services
Diagnostics information services
Clinical trials
Healthcare IT
Wellness & risk management
Drug Screening
Read more about products and services.
Operations
Headquarters in the U.S.: 500 Plaza Drive, Secaucus, New Jersey 07094
Approximately 2,200 patient locations and dozens of clinical laboratories throughout the U.S.
In addition to the U.S., Quest Diagnostics operates clinical laboratories in laboratory facilities in Gurgaon, India; Heston, England; Mexico City, Mexico; and San Juan, Puerto Rico
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IndustryHealthcare
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No. of EmployeesApproximately 45,000
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Website
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Jobs Posted8045
