Job Description

Responsibilities

Manage a unified communications platform which includes Exchange 2013, Office 365, E-discovery, EMC SourceOne and MobileIron.
Use PowerShell to automate reports, tasks, and troubleshooting.
Perform installations, patches, upgrades, capacity planning and performance tuning, through approved change management
Enter, track, and update incident and changes in ticket management system.
Provide tier-3 support for team members and other support teams.
After-hours support rotation and implementation, as needed.
Document and develop in-depth knowledge of company’s existing messaging IT architecture/infrastructure, and technology portfolio.
Conduct research on emerging technologies in support of infrastructure development efforts, and recommend technologies that will increase cost effectiveness and infrastructure flexibility.
Assist in the design and implementation of end-to-end integrated systems for messaging platforms.
Develop and execute test plans to check infrastructure and systems technical performance. Report on findings and make recommendations for improvement.
Perform routine health assessments on environments in response to business user needs.
Develop, document, and maintain policies, procedures and associated training plans for system administration and appropriate use.
Ensure the integrity and security of enterprise data on servers, computers and databases in accordance to business needs and industry best-practices regarding privacy, security, and regulatory compliance.

Qualifications

REQUIRED EXPERIENCE:

Minimum of 5 years of MDM administration experience. (Design, Implement, Upgrade, Support, Maintain). MobileIron and Intune experience preferred.
Minimum of 3 years total Exchange administration experience. (Design, Implement, Upgrade, Support, Maintain)
Minimum of 3 years total Teams administration experience. (Design, Implement, Upgrade, Support, Maintain). Experience with Rooms, Phones, Voice/PBX preferred.
Minimum of 5 years administering Windows Server operating systems ranging from Server 2008-2016. (Design, Implement, Upgrade, Support, Maintain)

EDUCATION AND CERTIFICATIONS:

Bachelor’s degree in Computer Science or minimum 7 years of comparable experience
Microsoft Exchange, Office365, related certifications - Required
Microsoft Windows Server, Microsoft System Center, VMWare, ITIL - Preferred
ITIL Foundation - Preferred
MCITP - Preferred
MCDST - Preferred

KNOWLEDGE AND SKILLS:

Experience implementing/administering mobile device management platform – Advanced Level
Experience implementing/administering Exchange 2013 - Advanced Level
Experience implementing/administering O365 - Advanced Level
Experience implementing/administering Teams – Intermediate Level
Experience working with formal architecture methodologies (ITIL) – Intermediate Level
Construct High Availability, Disaster Recover design – Intermediate Level
Hands-on installation, upgrade, production support of Exchange 2013, Office 365, E-discovery, EMC SourceOne and MobileIron - Advanced Level 
Windows OS - Advanced Level
Active Directory (Accounts, Groups, GPs, Security) – Intermediate Level
PowerShell – Advanced Level
Outlook - Advanced Level