Job Description

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

This job is an entry level member of the Revenue Accounting Team within the Finance Division. 
Responsible for unique direct contact with passengers, travel agencies and employees requesting resolutions to refund requests through various communication channels.  

What you'll do

?Prioritize both routine and urgent refund requests. 
Use logical thought process in approach to timely customer resolution 
Use of all available resources for accurate refund calculation  
Efficient research of discrepancies between customer information, documentation, and internal data. 
Accurate coding to ensure integrity of reporting 
Identify irregularities and determine, suggest, or implement the needed action.  
Address internal and external issues in need of attention and/or training and assume the responsibility for follow through. 
Ensure targets are being met according to Fair Credit Billing Act, Customer First Commitments and DOT requirements  
Provide Quality Control function assistance as directed  
Meet daily productivity standards for both quality and quantity 
Work with established department compensatory guidelines having the foresight to make recommendations beyond those guidelines for compelling reasons 
Perform various special projects as assigned 

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED Equivalency 
Thorough comprehension of Domestic General Rules, Tariffs, policies and procedures, SHARES reservation system, ARC reporting process, resource locations. 
Understanding of ticket components, interpretation of the linear fare ladder. 
Flexibility with modification of schedule as needed, to meet workflow demands 

Preferred Qualifications- Education & Prior Job Experience

Undergraduate degree in Accounting, Finance, or related business field or equivalent training/experience? 
Airline/travel agency accounting experience 

Skills, Licenses & Certifications

Proficient with Microsoft Word, Excel, and Outlook 
Knowledge of general accounting principles/procedures 
Excellent organizational skills 
Ability to effectively handle multiple projects with minimal supervision 
Logical, analytical thinking and problem-solving ability 
Analytical ability to project the impact of actions 
Strong mathematical aptitude 
Attention to detail 
Excellent written and verbal communication skills. 
Aptitude to make fair and unbiased appraisals of customer travel concerns based on multiple issues. 

What you'll get

Feel free to take advantage of all that American Airlines has to offer: 

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. 
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more