Job Description

At Advance Auto Parts, a Retail Parts Pro (RPP) is part of the management team and responsible for growing the sales of automotive parts and related merchandise in accordance with company standards.   The Retail Parts Pros must be committed to inspiring our team, helping our customers succeed, and growing the retail business profitably and with integrity.

A Retail Parts Pro at Advance Auto Parts is responsible for:  

Being an “A" player on the Advance Auto Parts team
Having a passion for serving our customers and offering superior service to every customer, every day
Being actively engaged in our business and bringing their best to work every day
Being committed to improving themselves, their fellow Team Members and our company
Working to exceed their individual and store targets every day
Offer a superior shopping experience to every customer in a way that drives up our DIY traction scores and helps the store achieve full potential.

Key Focus Areas:

Providing Legendary Customer Service   
Knowing retail metrics
Executing on daily, weekly and period goals to drive profitable retail growth

Essential Job Skills needed to be a Successful Retail Parts Pro include ability to:

Work with General Manager to produce a consistently winning store
Communicate effectively, verbally and in writing
Build strong relationships (team, customers, peers, Store Support Center Team Members and supervisor)
Transfer parts knowledge to all store team members to help increase the stores product knowledge and sales
Ability to effectively plan, delegate and hold others accountable for their individual and store results.
Effectively execute all key tasks, critical to supporting our 4 key strategies (Transform DIY, Accelerate Commercial, Availability and Service Excellence), including attachment selling, selling premium parts, etc.
Maintain high standards of customer service and create a superior customer experience for each customer by promptly greeting them and helping them locate the right merchandise for their project
Maintain and develop a comprehensive product knowledge
Maintain an awareness of and achieve maximum results on all promotions and advertisements
Execute merchandise moves, stocking and display with high housekeeping standards
Participate in inventories and periodic cycle counts
Ring sales at register and provide prompt and expedient service
Build customer loyalty and aid customers in locating the right merchandise for their project
Use computers accurately and effectively
Work well in a diverse, fast-paced and results-oriented retail environment
Produce consistently high sales averages
Manage time effectively
Demonstrate strong organizational skills
Be punctual and at work as scheduled

Key Duties and Responsibilities:   

Responsible for working with the General Manager to lead the store team and grow the retail business in conformity with the company’s 4 key strategies and 3 core values
Maintains rapport with current retail customers in order to keep abreast of their needs
Consistently provides professional, courteous and prompt customer service to both retail and commercial customers, utilizing parts experience and knowledge to insure complete customer satisfaction
Delegates or completes the marking and storing of parts in stockroom according to prearranged system
Assists in managing inventory and the appearance of Parts Department
Completes all required training materials, attends all scheduled company meetings, and meets or exceed all assigned sales goals or quotas
Utilizes a strong knowledge of automotive systems, categories of merchandise, warranties, and Company Policies to make recommendations and suggestions to customers to gain their confidence and business
Thorough understanding of automotive principles and the ability to diagnose problems and recommend solutions
Performs other assigned store duties that include, but are not limited to, stocking, cleaning, sales, customer service, cashiering, truck loading/unloading, delivering, and inventory management
Demonstrating an eagerness to be a team player and assist in other functions as assigned by the store management team

Work Schedule:   

Must have a flexible schedule that would allow you to work an assortment of days, evenings, and weekends as needed to provide quality service and grow the business profitably and with integrity.

Career Requirements

Retail Parts Pro
Prior Experience that sets a Professional Sales Associate up for Greater Success

3-5 years of prior automotive parts experience is preferred
2-3 years of previous management experience is preferred
History of successful job performance
Working knowledge of automotive systems
Diagnostic ability to include:  internal engine, suspension, brakes, electronic, exhaust, and all other related systems for an automobile
ASE certification preferred, but not required
Proven ability to work in a fast-paced and highly dynamic work environment
Must possess good verbal communications skills, including good salesmanship abilities
Must have a valid driver's license and be able to become fleet safety certified