Job Description

Why customer service at Stryker?

Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do! Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need.  Stryker is also consistently listed as a ‘Best Place to Work’ and offers great benefits and perks – like tuition reimbursement and a wellbeing program! (*Benefits vary by country)

5900 Optical Court
San Jose, CA 95138
t: 408.754.2000 f : 408.754.2505 Endoscopy
Email: stryker.com
Job Description
Position: ProCare Regional Supervisor
Department: ProCare Operations
EEO Code: 1-1
Radford Code: 2832
Exempt/Non-Exempt: Exempt
Date Revised: June 1, 2013
The following is not intended to represent an all-inclusive list of job responsibilities, but to outline the ESSENTIAL FUNCTIONS of the position.
GENERAL DESCRIPTION:
Responsible for the day to day performance of all ProCare OnSite Specialists within the region, including customer engagement and collaboration with Sales to further strengthen and build the ProCare business.
ESSENTIAL FUNCTIONS:
• Supervises (directly) the ProCare OnSite Specialists. Supervisory duties include selection of new employees, performance evaluations, career development, authorizing of time cards, assigns overtime, responsible for corrective actions.
• Coaching, developing and leadership of all Specialists throughout assigned territory.
• Partner with Endoscopy sales reps to drive support for Specialists, strong customer engagement and growth of the ProCare business.
• Interact with customers (Administrators and Clinicians) regarding the performance of OnSite Specialists.
• Assist in the implementation of new accounts with a primary focus on Specialist performance.
• Responsible for interviewing and overall talent acquisition.
• Responsible for monthly reports to Regional Service Manager on region performance / activity / HC.
• Enforce on time completion of SLMS assignments for all Specialists.
• Responsible for working with Operation’s Associate to ensure sick and vacation days are covered.
• Monitors the attendance of employees.
• Responsible for writing performance and merit reviews.
• Up to 75% overnight travel required
• Adheres to all policies and procedures put forth in the Sales code of conduct.
• Works with Regional Manager to gain understanding of Regional P& L.
QUALIFICATIONS/ REQUIREMENTS:
• Operating Room experience in a services-related account for at least 1 year desired.
• 5 plus year tenure with Stryker ProCare or related field desired.
• 3 years of prior management experience preferred.
• B.A. or B.S. in business with an emphasis in marketing or related discipline preferred.
• Medium work: Exerting up to 60 pounds of force occasionally, and/or up to 20 pounds of force constantly to move objects.
• Must be able to review printed materials.
• Must be able to effectively use computer programs (e.g. Word, Excel, Outlook and Power Point ).
• Must have Stryker VPN access.
• Must be able to use I-Expense for expense reporting.
• Must be able to communicate with large groups of people.
• Must be able to communicate telephonically.
• Must be able to use common office equipment (e.g. calculator, PC, fax machine, etc.).
• Must be able to generate and explain detailed forecasts, guidelines and procedures.
• Must be able to observe and correct minute inconsistencies (e.g. in the printed word, product appearance, etc.).
• Excellent analytical skills.
• Excellent professional interpersonal skills.
• Demonstrated effective managerial skills with quick decision-making ability.
• Excellent organizational skills.
• Excellent problem solving ability.
• Near visual acuity, (corrected) color vision, corrected (if necessary) audio logical problems, mobility, bending, standing, stooping, and finger dexterity.