CUSTOMER ORDER SPECIALIST
Posted on: 18 Sep 2021
St Petersburg, FL
Job Description
Our Customer Order Specialists make someone's day every day! Shop with our HSN customers by leading them through their sales purchases and suggesting additional products they might enjoy, educating them about HSN products and providing an interaction that is fun and personal. All order service calls are with our customers calling us for the opportunity to shop and learn more.
At HSN, if you are Agile, Innovative, Pioneering, Dynamic, Boundaryless, Passionate, Customer-Centric, Collaborative, and Results-Focused, you will love it here!
Must Haves:
Must live within the state of Florida
Must have a high school diploma or GED equivalent or be 18 yrs of age or older
•Standard telephone service (analog landline) with a wired jack near your computer must be able to provide Florida area code
Previous experience in order service and/or customer service
Ability to learn, retain and employ multiple order entry systems and support various brands
Must be able to sit for long periods of time (at a computer, speaking with customers)
Strong PC skills to include: Internet, Microsoft Windows, and Outlook
Strong organizational, detail orientation and follow through skills
Strong communication skills and a desire to build customer loyalty
Must meet the Work at Home Technical Requirements
System Requirements
Our Work at Home Representatives are asked to have and maintain all the necessary system requirements to ensure a good experience for our customers. Most home computers and bundled services will meet the required specifications – a full spec list will be provided after your interview. Here are a few of them:
Computer and headset compatible with HSN specifications.
High-speed internet connection. For the sake of call quality, satellite, broadband, wireless or dial-up services are not an option.
Standard copper line phone service from a local phone company or bundled service from your internet provider.
Qurate Retail Group
Chester, PA
Qurate Retail, Inc. is comprised of eight leading retail brands – QVC®, HSN®, Zulily®, Ballard Designs®, Frontgate®, Garnet Hill®, Grandin Road®, and RyllaceTM (collectively, “Qurate Retail GroupSM”) – all dedicated to providing a Third Way to Shop®, beyond transactional ecommerce or traditional brick-and-mortar stores. Globally, Qurate Retail Group is #1 in video commerce, reaching approximately 380 million homes worldwide via 15 television networks and multiple ecommerce sites, social pages, mobile apps, print catalogs, and in-store destinations. In addition, Qurate Retail Group is among the top 10 ecommerce retailers in North America (according to Internet Retailer) and is a leader in mobile commerce and social commerce. Qurate Retail, Inc. also holds various minority interests and green energy investments.
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IndustryMedia/Entertainment
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No. of Employees28,255+
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Jobs Posted1009
