T-Mobile Cell Phone Repair Technician
Posted on: 18 Sep 2021
Aiea, HI
Job Description
Our Cell Phone Repair Technicians keep T-Mobile customers connected by engaging with them to explore device issues, repairing mobile devices and determining warranty adjudication. You’ll work inside a T-Mobile store and be the face of Assurant’s in-store operations, delivering our award-winning personalized customer resolution experience and serving as a technical support resource.
Responsibilities
Resolve customer issues relating to equipment problems by repairing phones, tablets and other consumer electronics
Engage with and assess customer device needs to deliver outstanding service
Repair smart phones by utilizing tools and processes to triage, determining the most effective method to repair then repairing the device
Meet or exceed key performance objectives, including service and repair metrics
Manage repair inventory involving new parts, recording inventory volumes and tracking parts
Complete regular technical and non-technical coursework in curriculum path within the required timeframes, including device certifications and required skill certifications (initial coursework as well as ongoing training)
Requirements
1 year of experience with product service support or troubleshooting electronics
1 year of face-to-face customer service experience
Knowledge of mobile devices and operating systems
High School diploma or equivalent
Strong oral and written communication skills
Strong teamwork and collaboration skills
Basic knowledge of Microsoft Office
How We’re Different
We’re offering a $1,000 sign-on bonus
We start you with training so you can be an expert in device repair and provide a superior customer experience
We help you become Apple and Samsung certified
We provide excellent compensation, monthly bonuses and retirement programs
Your medical benefits begin on your first day
We provide tuition reimbursement available after 6 months
We deliver exceptional paid time off
Assurant
New York, New York
Assurant, Inc., through its subsidiaries, provides risk management solutions for housing and lifestyle markets in North America, Latin America, Europe, and the Asia Pacific. The company operates through three segments: Global Housing, Global Lifestyle, and Global Preneed. Its Global Housing segment provides lender-placed homeowners, manufactured housing, and flood insurance; and renters insurance and related products, as well as voluntary manufactured housing insurance, homeowners insurance, and other products. The Global Lifestyle segment offers mobile device protection products and related services, and extended service contracts for consumer electronics and appliances, as well as assistance services; vehicle protection and related services; and credit and other insurance services. Its Global Preneed segment provides pre-funded funeral insurance and annuity products.
The company was formerly known as Fortis, Inc. and changed its name to Assurant, Inc. in February 2004. Assurant, Inc. was founded in 1892 and is headquartered in New York, New York.
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IndustryInsurance
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No. of Employees13, 750
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Website
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Jobs Posted160
