Job Description

General Summary:

Looking for a company where you can make a difference? As a Customer Loyalty Specialist, you will be the first point of contact for our inbound calls and e-mails from employers and insurance professionals.

As a Customer Loyalty Specialist, you will be responsible for answering inbound phone calls and completing service work. Your time will be focused 50% on inbound calls, 50% on service work including inbound e-mail’s.

You will have the rewarding job of creating exceptional client experiences, ensuring information is accurate and operating with empathy and integrity. We are looking for individuals who will thrive in a customer facing, fast paced, high production role.

We are open to Candidates who are looking to work full time remotely.

Demonstrate understanding of Colonial’s workflow systems and capabilities to effectively process the appropriate services.
Research, evaluate and respond timely to service issues. Demonstrate understanding of where referral or escalation is appropriate. 
Proactively communicate to management and other key business partners trends relative to service requests. 
High sense of detail and consistency for customer requests
Adopt change initiatives to improve workflow and enhance the customer experience.
Engage in education to continually retain broad knowledge of Colonial Life Voluntary Benefits and Group and Policy Administration to respond to many types of inquiries leveraging a multitude of systems/workflows.
Meet individual goals with a continuous focus on team results.
Ability to obtain and retain specific subject matter expertise as required.
Support relationships with our customer requests while exemplifying a high degree of professionalism.
Demonstrates agility, flexibility and adaptability to change; operates as a change agent; challenges the status quo; approaches his/her work with a continuous improvement mindset
Accurately verify policyholder and plan administrator key identifiers and ensure appropriate communication methods are utilized in support of Colonial Life’s commitment to privacy and safeguarding confidential information.
May perform other duties as assigned.

Headquartered in Columbia, South Carolina, we offer a wide range of financial protection options, helping more than 3.7 million people in over 86,000 companies. In addition to our personal benefits counseling expertise, we’re a pioneer of payroll deduction and innovator of enrollment technology. Our end-to-end capabilities and commitment to going above and beyond enable us to provide unmatched customer service. With more than 10,000 sales representatives and more than 1,000 home office professionals, we’re here to help during life's most challenging times.

Colonial Life is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status.