Job Description

Job Description:

Essential Job Functions

Enters more complex commands on computers, tape drives, printers, data communications equipment, and plotters to integrate and operate equipment. Establishes and/or revises operating procedures as necessary.
Interfaces with customers to ensure that servers are functioning and to gather information about more complex server requirements. Interfaces with vendors as appropriate to expedite problem resolution.
Research peripheral equipment and error messages displayed on monitor to detect faulty output or machine stoppage. Tests, evaluates, and resolves more complex equipment problems and system outages, and escalates issues as necessary to maintain job production.
Maintains audit trail of job activities and status to document productivity. Maintains more comprehensive quality records to ensure standards are met.
Monitors and maintains the production job schedule and ensures the schedule is adhered to to maintain performance. Guides and checks the work activities of a group of computer operators. Guide’s training of new operators.
Performs more complex scheduled, such as daily, weekly, or nightly, backups on systems to maintain production.
Takes printers and terminals in and out of service as required and assists in resolving more complex hardware related problems in the data center. Coordinates the movement of equipment and assets to maintain production.
Monitor’s customer data file restores to ensure that data are current and accurate.
Analyzes and evaluates incident reports and makes recommendations to reduce incident rate. Utilizes standard problem management tools to record discrepancies in the environment.
Assists workers in classifying, cataloging, and maintaining tapes to oversee and maintain computer operations.

Basic Qualifications

High school diploma or G.E.D.
Two or more years of technical training in computer operations or related field preferred
Six or more years of computer operations experience
Experience working with systems infrastructure including hardware configuration, operating system, emergency operating procedures, and networks
Experience working with system job control language
Experience working with computer desktop packages such as Microsoft Word, Excel, etc.

Other Qualifications

Organization skills to balance and prioritize work
Leadership skills
Good analytical and problem-solving skills
Ability to work independently and as part of a team

Work Environment

Office environment
May require shift work