Job Description

Are you someone who takes pride in providing excellent customer service and enjoys helping others?  Is working for a growing company in the healthcare industry appealing to you?  Do you value a culture where ‘People Count,” “We Do the Right Thing,” and “We Hold Ourselves to Very High Standards”. If so, we have a great opportunity for you!
 
We're seeking a Customer Service Representative Outbound Member Care who will be responsible for handling inbound/outbound calls and data entry of new member applications, retaining new and existing members and conducting outreach to current members to increase utilization, provide member education, and provider optimization.

You will: 

Handle inbound/outbound calls.
Perform accurate data entry, verifying and processing of member applications.
Track all calls and report to management in the format required.
Respond to all email, voicemail and faxes within 24 hours.
Follow all department processes and procedures.
Complete special projects as assigned.
Perform other duties as assigned

Location: Candidate must reside in the Sacramento Metropolitan area

 Qualifications
 

You have: 

At least 1 year of related work experience, including customer service.
High School Diploma or GED equivalency.
Beginner/Intermediate proficiency with Microsoft Office Suite (Excel, Word, Outlook) 
Experience in healthcare is a plus.
Ability to work independently/with team members
Ability to follow directions 
BILINGUAL IS A PLUS!

Our promise:

At Avesis, you’ll have the support and flexibility to achieve your professional and personal goals.  Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.

We offer:

Meaningful and challenging work opportunities to accelerate technology and innovation in a secure and compliant way
Competitive compensation.
Excellent medical, dental, supplemental health, life and vision coverage for you and your dependents with no wait period.
Life and disability insurance.
A great 401(k) with match.
Tuition assistance, paid parental leave and backup family care.
Dynamic, modern work environments that promote collaboration and creativity.
Flexible time off, dress code, and work location policies to balance your work and life in the ways that suit you best.
Social responsibility in all aspects of our work. We volunteer within our local communities, create educational alliances with colleges, drive a variety of initiatives in sustainability, and advocate for diversity and inclusion in all that we do.