Customer Service Representative
Posted on: 13 Sep 2021
Houston, TX
Job Description
Job Summary:
The Lead Employee on the team that educates clients and/or their employees on drug and alcohol policy violations and assists the clients and/or their employees in the return to work process. The successful candidate will be well versed in Regulatory and Non-Regulatory policies and able to interpret policies.
Job Duties:
• Assists clients with return to duty program compliance and quality assurance (30%)
• Communicates policy requirements for drug and alcohol violations (40%)
• Follows up on rehab reports
• Works under general supervision and relies on instructions and pre-established guidelines to execute duties
• Maintains and files all confidential rehab records according to protocol and document retention requirements (10%)
• Responsible for remaining current on all policy and regulatory changes (20%)
Job Duties %: Please list the most essential 4 - 6 job duties (pulled from the list above) and weight them based on importance, in the space below. Weight must equal 100%. Please see example in email.
Requirements:
• Intermediate skill level in Microsoft Office Suite
• Minimum typing speed of 40 words per minute
• Proven ability to work in a high call volume environment
• Policy interpretation
• Strong Communication Skills
DISA Global Solutions
Houston, TX
At DISA, we believe the better equipped you are with the information and tools you need to make a decision, the more likely you are to make a good one. Access to reliable information concerning employee well-being and readiness enables better decisions that ultimately determine the success of a company.
As a provider of workplace safety and compliance services with more than 30 years of experience, DISA helps thousands of companies across the globe make more informed staffing decisions by offering a broad array of industry-leading screening and compliance services. Our services and innovative sharing platform allow you to collect the information you need, access it easily when you need to and be able to confidently make informed decisions that affect your business.
Each of our services delivers an elevated standard of results, because we believe in going beyond what is required to ensure what is fundamentally necessary for our clients: employee dependability, safety and well-being.
These high standards unfailingly apply to our own teams, as well—we’re able to provide excellent service and quality products to our clients because we place a high value on integrity, strong relationships and a healthy work environment.
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IndustryBusiness Services
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No. of Employees500 - 10,000
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Website
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Jobs Posted16
