Job Description

Job Summary

Responsible for executing abstract analysis to identify key opportunity drivers within Customer Experience, supporting the Customer Experience Data and Analytics team. Responsible for working cross-functionally to collect data and develop models to determine trends utilizing a variety of data sources. Imports, cleans, transforms, or manipulates data with the purpose of understanding or making conclusions from the data for decision making purposes. Works with moderate guidance in own area of knowledge.

Job Description

Core Responsibilities

Determines relevancy of data and identifies alternative data sources as needed to ensure analytics requested by business owners and technical associates can be completed.
Analyzes large, complex data to determine actionable business insights using self-service analytics and reporting tools.
Performs basic research on root cause of data anomalies that are uncovered through normal course of analysis.
May utilize Python, R, or other statistical analyses programs to execute analytical modeling, text analysis, or other complex or abstract insights initiatives
Writes complex SQL to query large data platforms such as Teradata, SQL server, Oracle and Hadoop to obtain data necessary for analysis. Combines data as needed from disparate data sources to complete analysis.
Participates in defining business intelligence requirements for projects and data requests.
Participates in multiple enterprise wide projects by providing data analysis to project leaders.
Follows best practices and established policies in business intelligence data analysis, maintenance and data quality.
Produces a variety of reports, graphs, summaries and presentations that convey analytic results and align with business needs.
Consistent exercise of independent judgment and discretion in matters of significance.
Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
Other duties and responsibilities as assigned.

Additional Information:

This position will be 100% virtual, but the candidate must reside in one of the following states: Arizona, California, Colorado, Idaho, Kansas, Minnesota, Missouri, Montana, Nebraska, Nevada, New Mexico, Oklahoma, Oregon, Texas, Utah, Washington, Wisconsin, Wyoming:

Preferred educational experience in Mathematics, Statistics, Data Science, Data Analysis, Economics, Finance, or other quantitative field.

The pay range listed is specific to Colorado. Pay range may vary depending on location.

Employees at all levels are expected to:

Understand our Operating Principles; make them the guidelines for how you do your job.
Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
Win as a team - make big things happen by working together and being open to new ideas.
Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
Drive results and growth.
Respect and promote inclusion & diversity.
Do what's right for each other, our customers, investors and our communities.

Disclaimer:

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Education

Bachelor's Degree

Relevant Work Experience

2-5 Years