Job Description

What you'll do...

Inspire operational excellence. Lead a best-in-class team.
We’re searching for a District General Manager who can play a vital role in leading a geographic district of our retail tax offices and growing their client bases. When you join us as a District General Manager, you will ensure your district’s operational excellence and continuous business growth by leading a team and establishing and maintaining strategic sales plans, prioritization, and project management driving operational excellence. In addition, you will ensure that policies and procedures are executed and followed in each office to increase revenues, control expenses, and promote client satisfaction through a consistent and positive experience.

What you’ll do as a District General Manager…

Execute policies and procedures in each office that increase revenues, control expenses, and promote client satisfaction
Accelerate business growth through implementation of a business plan, marketing, and identification of growth opportunities
Recruit and onboard high caliber, top-performing tax office talent and leadership for key district positions
Efficiently manage labor to ensure maximum productivity and profitability
Support office leaders with hiring initiatives and end-to-end performance management of office-level associates
Support office leaders by coaching and elevating performance standards of associates through goal setting and providing timely feedback
As the champion of our culture, you will ensure all office associates are focused on connecting with our clients to provide a welcoming and personalized service

What you'll bring to the team...

Bachelor’s degree in a related field or the equivalent through a combination of education and related work experience
Demonstrated effective interpersonal, communication, and facilitation skills that apply to all levels of the organization
Strong customer relationship skills with the desire and proven ability to work in a diverse work setting
Effective management of field personnel to include a working knowledge of organizational planning techniques including the development of goals and objectives, staffing, and work standards
5 years Minimum related work experience
Understanding and previous use of a Windows-based computer system
Willingness to work irregular schedules
Demonstrated analytical and problem-solving skills
Ability to analyze data, plan, and coordinate multiple projects and work initiatives while meeting deadlines
Meet IRS e-file Suitability requirements as defined by the IRS Publication 3112
It’s a plus if you’re bi-lingual

Who are we a good fit for?

We’re looking for people who act boldly, demand high standards, crave tough problems, and value winning as a team. We love working with talented people but more than that, we want to work with people who are pursuing careers driven by a deeply meaningful purpose. Our jobs go far beyond any job description, and we’re constantly striving to innovate and make our customers’ experiences better, easier, and faster.

We are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. If you’re great at what you do, we want you to do it at H&R Block.