Job Description

Job Summary:

Responsible for ensuring the execution of merchandise presentation plans and priorities for assigned departments. Ensures an excellent customer experience by engaging and interacting with all customers, and maintaining a clean and organized store.

Responsibilities:

Role models exceptional customer service
Creates a positive internal and external customer experience
Promotes a culture of honesty and integrity; maintains confidentiality
Accurately processes and prepares merchandise for the sales floor following company procedures and standards
Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards
Maintains current, fresh, and fashionable features
Takes an active role in training and mentoring Associates on merchandise guidelines, protection standards and established best methods
Ensures Associates execute tasks and daily activities in accordance with store plan; reprioritizes as needed
Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides period progress updates
Processes cash register transactions accurately and efficiently according to established policy and procedure
Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store
Provides and accepts ongoing recognition and constructive feedback
Partners with Management on Associate training needs to increase effectiveness
Ensures adherence to all labor laws, policies, and procedures
Promotes credit and loyalty programs during customer interactions
Supports and participates in store shrink reduction goals and programs
Promotes safety awareness and supports maintenance of a risk-free environment
Performs other duties as assigned

Requirements:

Able to work a flexible schedule to support business needs, including nights and weekends
Superior organizational skills with attention to detail
Capable of handling multiple tasks at one time
Ability to respond appropriately to changes in direction or unexpected situations

Team player, working effectively with peers and supervisors to accomplish tasks
Capable of lifting heavy objects with or without reasonable accommodation
Strong communication skills
Ability to train others
One year retail and 6 months of leadership experience