Job Description

When you can find a greater purpose in your work, your potential is limitless. That’s the mindset that drives our team at Homepoint, as we strive to support the American dream of financially healthy, happy homeownership.

Homepoint is a rising star in the mortgage industry with a culture that encourages community, caring, and open communication. What makes our team special is our people-first philosophy, as we empower and encourage our associates to speak up, become innovators and make impactful changes – no matter what position they hold within the company.

Homepoint is one of the fastest-growing mortgage lenders in the U.S. – already the third-largest wholesale lender and a Top-10 correspondent lender. Founded in 2015, we are headquartered in Ann Arbor, MI and offer positions throughout the nation – many of which are remote. Our team has grown to include more than 3,500 associates and we service more than 400,000 customers nationwide. 

If you thrive in a fast-paced environment and are looking for an opportunity to grow and develop your career, then we have the perfect opportunity for you! 

The Servicing Insurance Analyst II is responsible to accurately and timely perform functions within the Insurance department including but not limited to the following: Review, research items related to flood insurance coverage such as flood certification transfers, ensure flood coverage is in compliance, and flood zone changes are updated; review hazard insurance policies to ensure insurance vendor has correct property types, updated addresses, and coverage amounts; manual payment of lender placed coverage and reimbursements to vendor of daily insurance disbursements; respond to insurance vendor inquiries as needed; monitor Loss Draft claims to ensure the property repairs are completed as required.

Additional responsibilities include research and resolution of complex insurance issues and escalated borrower complaints, and communicating the results with senior management. Be able to work independently and assist/train junior associates as needed. The candidate must understand and follow various investor and regulatory requirements. The Servicing Insurance Analyst II will follow and recommend updates to policies and procedures as well as work for continual improvement to existing processes.

KEY RESPONSIBILITIES:

Subject matter expert on all matters related to hazard and flood insurance as well as Mortgage Insurance.
Research and resolution of complex inquiries, requiring detailed analysis and communication of findings.
Escalate to senior management as needed when exceptions arise.
Respond to escalated customer inquiries and communicate with senior management.
Complete various reporting functions to ensure compliance with applicable procedures and regulations.
Provide superior customer service skills.
Assist and train team members on daily workflow.
Communicate clearly with management to advise of any workflow or process issues, identify and recommend improvements.
Proficient in documenting processes and writing procedures.
Perform other duties as assigned.

SKILLS & QUALIFICATIONS:

Strong organizational skills that reflect ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail.
Very strong interpersonal skills and the ability to build relationships with stakeholders, including staff, board members and external partners.
Expert level written and verbal communication skills.
Demonstrated proactive approaches to problem-solving with strong decision-making capability.
Highly resourceful team-player, with the ability to also be extremely effective independently.
Proven ability to handle confidential information with discretion, be adaptable to various competing demands, and demonstrate the highest level of customer/client service and response.
 Demonstrated ability to achieve high performance goals and meet deadlines in a fast-paced environment.
Forward-looking thinker who actively seeks opportunities and proposes solutions.

EDUCATION & EXPERIENCE:

High School diploma required
3+ years of mortgage insurance and/or escrow processing or related experience
2+ years Mortgage industry and/or Financial Services experience preferred  
2+ years of MSP/Black Knight experience
Microsoft experience required