Job Description

When you can find a greater purpose in your work, your potential is limitless. That’s the mindset that drives our team at Homepoint, as we strive to support the American dream of financially healthy, happy homeownership.

Homepoint is a rising star in the mortgage industry with a culture that encourages community, caring, and open communication. What makes our team special is our people-first philosophy, as we empower and encourage our associates to speak up, become innovators and make impactful changes – no matter what position they hold within the company.

Homepoint is one of the fastest-growing mortgage lenders in the U.S. – already the third-largest wholesale lender and a Top-10 correspondent lender. Founded in 2015, we are headquartered in Ann Arbor, MI and offer positions throughout the nation – many of which are remote. Our team has grown to include more than 3,500 associates and we service more than 400,000 customers nationwide. 

If you thrive in a fast-paced environment and are looking for an opportunity to grow and develop your career, then we have the perfect opportunity for you! 

The Cashiering Associate II is responsible to accurately and timely perform all required functions within the Cash department including but not limited to the following: posting payments to mortgage loan accounts correctly and consistently, perform research and resolve customer and external department payment inquiries, process payoff quotes and post funds to pay off accounts.  Additional responsibilities include research and resolution of complex payment issues and escalated borrower complaints and communicating with senior management their results.  Be able to work independently and assist/train junior associates as needed.

The candidate must understand and follow various investor and regulatory requirements, recommend updates to servicing policies and procedures to management, as well as, work for continual improvement to existing processes. 

Act as the subject matter expert on all matters related to default and bankruptcy payment posting
Post accurate and timely payments to mortgage loan accounts including data files, physical checks, default payments and liquidation proceeds
Research and resolution of customer inquiries, often requiring complex MSP system corrections and updates
Monitor and post unapplied suspense funds utilizing instructions from outside parties, as well as decisioning funds as needed
Research and disposition of Lockbox and E-Lockbox payment rejects
Respond to escalated customer inquiries and communicate with senior management
Complete various reporting functions to ensure compliance with applicable procedures and regulations
Provide superior customer service skills
Assist and train team members on daily workflow
Communicate clearly with management to advise of any workflow or process issues, identify and recommend improvements
Perform other duties as assigned

SKILLS & QUALIFICATIONS NEEDED:

High School diploma required 
1+ years of cashiering/payment processing or related experience
Must have knowledge of the Bankruptcy process
Mortgage industry and/or Financial Services experience is a plus  
Strong organizational skills that reflect ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail
Very strong interpersonal skills and the ability to build relationships with stakeholders, including staff, board members and external partner
Expert level written and verbal communication skills
Demonstrated proactive approaches to problem-solving with strong decision-making capability
Highly resourceful team-player, with the ability to also be extremely effective independently
Proven ability to handle confidential information with discretion, be adaptable to various competing demands, and demonstrate the highest level of customer/client service and response Demonstrated ability to achieve high performance goals and meet deadlines in a fast-paced environment
Forward-looking thinker who actively seeks opportunities and proposes solutions