Job Description

Job Description Summary

GE Healthcare is looking for a Digital Commerce Operations Manager to be responsible for the stability and availability of all of our Digital platforms, (including the management of our partners and 3rd party vendors), to ensure the best digital experiences for both commercial and support domains.

The Digital Operations Manager also governs all processes and procedures which deliver change to those platforms, with a view to minimising incidents and operational risk while maintaining the agility required for us to be first to market and execute our long-term strategic goals. This position will be responsible for ensuring operational excellence and supporting growth.

GE Healthcare is a leading global medical technology and digital solutions innovator. Our Digital organization is structured around three major areas: Products & Platform, Go to Market and Centers of Excellence.

Job Description
Responsibilities:

Build and manage operations team to support high volume business to business (B2B) websites

Develop and oversee operational business processes required to run a digital commerce business with an emphasis on responsiveness, quality, and a superlative customer experience.

Identify key issues, guide and execute analysis, develop conclusions, and present findings to cross-functional partners.

Proactively address issues before they impact business results.

Create and report on the status of the digital commerce fulfillment business

Builds and activates proper governance models within digital teams to increase awareness, roadblocks, priorities, and processes.

Strong relationship-building skills. Experience working closely with multiple business functions to influence strategic agendas and operationalize initiatives.

Partner with internal and external resources to manage the website & operation functioning. Improve operational efficiencies and accelerate cash flow.

Implement a conversion optimization program across all digital channels (EDI, Fax Digitization, eCommerce),  outlining the expected business impact and timings for delivery.

Oversee Order to Cash conversion cycle and identify ways to improve cycle time and automation

Develop, monitor, and execute a clear plan for maximizing acceptance rate a drive customer adoption

Review and analyze daily/weekly user reports for any possible issue or exposure.

Lead a team of operations analysts.

Required Experience:

5+ years Digital operation experience.

2+ years of team management and working closely with digital leadership teams.

Desired Qualifications:

Ability to measure performance through analytics and transform the results into actionable plans.

Passionate/obsessed about delivering outstanding consumer experiences, and willingness to go the extra mile to ensure that we exceed customer expectations

Experience with SAP Hybris and other enterprise systems such as Oracle ERP, Apttus, SFDC

A strong understanding of all aspects of a large online presence, including, infrastructure, client relations, marketing, promotion, fulfillment, and customer service.

Proven project management skills in managing multiple, large-scale Digital commerce initiatives.

Strong managerial, planning, analytical, communications, decision-making, lateral thinking, project management and leadership skills.

Growth-oriented leader with very high execution skills.