Job Description

RESPONSIBILITIES OF THE POSITION:

- Provide great customer service and role model service standards

- Receive inventory; check delivery for accuracy compared to invoices

- Stage inventory by breaking out the inventory into sections for stocking

- Stock inventory

- Return tote to backroom for shipping back to warehouse

- Check line by line receiving

- Contact H-E-B warehouse or vendor if inventory is short

- Ensure caps, vials, bags, and other inventories are stocked in the correct place.

- Process Customer transactions at register

- Filing, Retrieving, and maintaining prescriptions in the Will Call Area

- Receiving written prescriptions from customers and obtain demographic and profile related information

- Receiving refill prescription numbers (over the phone and at drop off counter) and obtaining profile related information

- Answer the telephone and direct calls to appropriate person

- Ensure the privacy and confidentiality of Personal Health Information (PHI) as required by HIPAA

- Direct Customers to Counseling window for Pharmacist consultation

- Maintaining Insurance signature logs by date of fill

- Primary person responsible for outside and inside Department presentation and sanitation

- Verify scripts are going to the correct store

- Verify orders on prescriptions (names, number of orders per bag, etc.)

- Filing and maintaining prescription hard copies

- Assist Technicians and Pharmacists as necessary to ensure efficient and complete production for the shift

- Other duties may be assigned as necessary

REQUIREMENTS FOR THE POSITION:

- High school diploma or equivalent

- Must be at least 18 years of age

- Retail experience preferred; pharmacy experience strongly preferred

- Excellent communication skills and telephone etiquette

- Basic mathematical skills

- Basic computer skills (MS Windows, HEB Intranet)

- Strong team orientation, willing to pitch in at any moment for any reason.

- Experience working in a fast paced environment

- Must be a self-starter, and be able to work with little direct supervision

- Ability to multitask and manage multiple priorities

- Must be able to work rotating shifts to include weekends; must be flexible to the needs of the business

- Welcomes working in a team oriented environment and is open to cross-training

- Ability to maintain composure in high stress situations

- Pharmacy Care Representative Training & Certification

- ACR training or Cash handling skills

- Clerk training 501

- Company Orientation

- HIPAA trained

- Function in a fast-paced, retail, office environment

- Lift 20 lbs or more on a regular basis