Job Description

Arrow Electronics is seeking to hire a skilled Salesforce professional who can function as a hybrid between an Administrator and Developer. This individual needs to be passionate about the Salesforce platform to lead the Salesforce program for the SaaS division (Silicon Expert) of Arrow Electronics. This position will manage multiple business stakeholders including Sales, Marketing, Sales Operations, Engineering and Quality; act as primary Salesforce developer for 2 global Salesforce Orgs including Sales Cloud, CPQ+Billing, Service Cloud, Lightning and related integrations. The role will define release contents, perform analysis, develop solutions and manage backlog according to business priorities.

What You'll Be Doing

Engage with business stakeholders to gather & analyze requirements and propose solutions that leverage Salesforce functionality
Create business process requirements and design documents; including system flow with integrated systems
Develop solid relationships with related global business leaders and act as partner in providing SFDC and related solutions.
This role requires an open communication style and collaboration, being both customer-centric and service minded, and able to interact with all levels of users (End Users/Executives), Analysts, & technical colleagues, creating consensus and clear strategy where appropriate.
Assist with driving adoption and measuring SFDC usage.
Work with Salesforce 3rd party consultants to communicate requirements, design solution and test custom developed solutions
Develop, maintain, and redesign new and existing Salesforce processes using Salesforce techniques such as APEX, Visualforce, and Lightning Components
Work closely with the other application technical teams within the division to provide seamless integration and release cycles
Maintain end-to-end view of system, make recommendations, and assist with developing roadmap
Determine severity and impact of issues/changes on the business
Keep abreast of new of new SFDC features and functionality and provide recommendations for process improvements
Configure and maintain custom objects, record types, fields, page layouts, formulas, data validation rules, triggers, custom workflows, notifications, approval processes, Lightning Process Builder and Visual Workflow
Develop custom reports and dashboards based on business needs
Maintain user roles and profiles, security settings, access settings (User Profiles, Role Hierarchy, Sharing Rules and Security)
Establish and implement change control and best practices with regards to system maintenance, configuration, development, testing and data integrity
Support training efforts with new material for end users on the Salesforce application. Work with training team to assist with training new and existing users on SFDC

What We're Looking for:

2+ years as Salesforce Admin / Developer
Salesforce Certified Administrator certification - required
Salesforce Certified Advanced Administrator certification - desired
Salesforce Certified Platform Developer I certification - desired
Salesforce Certified Platform Developer II certification - a plus
Proficient in SOQL, SOSL, web services (SOAP or REST) and Visualforce/APEX
Experience integrating to backend ERP Systems and In-House Applications
Experience with Sales Cloud Case Management
Experience with Lightning and Einstein Analytics
Experience working with Salesforce API's and other connected systems
Experience with advanced reporting, formula fields, and change management
Experience in an Agile development environment + onshore/offshore model
Good understanding of web technologies, such as JavaScript, CSS, HTML5, XML, JSON, aura and Ajax
Technical writing and documentation experience a plus
Additional System experience a plus: Adbook, Conga, Docusign, Marketo, Outreach, Pardot, Zendesk, Zuora

Experience / Education

Typically requires a 4 year degree and a minimum of 2 years of related experience; or an advanced degree without experience; or equivalent work experience.

About SiliconExpert

Since 2000, SiliconExpert helps you make better data-driven decisions with a human-driven experience. Over 500 electrical, software and data engineers handcraft our component database of more than one billion parts to deliver the most comprehensive and current tools in the industry. Customers globally use our solutions to manage risk, avoid redesigns, and mitigate obsolescence in innovative industries such as consumer electronics, telecommunications, automotive, medical and aerospace. SiliconExpert's customers include: leading commercial and government OEMs, top-tier authorized distributors, contract manufacturers and component suppliers. Whether it’s a design engineer or financial expert, supply chain management or procurement manager, SiliconExpert is a complete components data intelligence solution for organizational alignment, efficiency, collaboration, and optimization.

What We Offer at Arrow/SiliconExpert

At Arrow, we are driving innovation and choice by offering employees a variety of benefits designed to keep you and your family physically and financially healthy.

Not only do we offer a competitive salary and work-life balance, we offer benefits to match your needs:

Medical, Dental, Vision Insurance
401k, With Matching Contributions
Paid Time Off
Health Savings Account (HSA)/Health Reimbursement Account (HRA) Options
Growth Opportunities
Short-Term/Long-Term Disability Insurance
Discounted RTD Passes, with convenient office location off RTD Light Rail (Dry Creek Exit)
On-site Café with Catering Option for Busy Lifestyles (availability subject to COVID-19 office guidelines)
24/7/365 On-site Gym and Lockers, Free for Use to All Employees! (availability subject to COVID-19 office guidelines)
Free covered parking, included bicycle and motorcycle parking
And more!