Cashiering Analyst II
Posted on: 12 Aug 2021
Farmers Branch, TX
Job Description
The Cashiering Associate II is responsible to accurately and timely perform all required functions within the Cash department including but not limited to the following: posting payments to mortgage loan accounts correctly and consistently, perform research and resolve customer and external department payment inquiries, process payoff quotes and post funds to pay off accounts. Additional responsibilities include research and resolution of complex payment issues and escalated borrower complaints and communicating with senior management their results. Be able to work independently and assist/train junior associates as needed.
The candidate must understand and follow various investor and regulatory requirements, recommend updates to servicing policies and procedures to management, as well as, work for continual improvement to existing processes.
Act as the subject matter expert on all matters related to default and bankruptcy payment posting
Post accurate and timely payments to mortgage loan accounts including data files, physical checks, default payments and liquidation proceeds
Research and resolution of customer inquiries, often requiring complex MSP system corrections and updates
Monitor and post unapplied suspense funds utilizing instructions from outside parties, as well as decisioning funds as needed
Research and disposition of Lockbox and E-Lockbox payment rejects
Respond to escalated customer inquiries and communicate with senior management
Complete various reporting functions to ensure compliance with applicable procedures and regulations
Provide superior customer service skills
Assist and train team members on daily workflow
Communicate clearly with management to advise of any workflow or process issues, identify and recommend improvements
Perform other duties as assigned
SKILLS & QUALIFICATIONS NEEDED:
High School diploma required
1+ years of cashiering/payment processing or related experience
Must have knowledge of the Bankruptcy process
Mortgage industry and/or Financial Services experience is a plus
Strong organizational skills that reflect ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail
Very strong interpersonal skills and the ability to build relationships with stakeholders, including staff, board members and external partner
Expert level written and verbal communication skills
Demonstrated proactive approaches to problem-solving with strong decision-making capability
Highly resourceful team-player, with the ability to also be extremely effective independently
Proven ability to handle confidential information with discretion, be adaptable to various competing demands, and demonstrate the highest level of customer/client service and response Demonstrated ability to achieve high performance goals and meet deadlines in a fast-paced environment
Forward-looking thinker who actively seeks opportunities and proposes solutions
Home Point Financial
Ann Arbor, MI
Homepoint is a national multi-channel mortgage originator and servicer. The company brings an innovative approach to lending, focusing on speed, quality and consistency for customers and partners. Uniquely, Homepoint retains over 95% of originated loans for in-house servicing, a cornerstone to its Customer for Life approach. The company was founded in 2015 and headquartered in Ann Arbor, Michigan. For more Information visit homepoint.com
We’re on a mission to create financially healthy, happy homeowners. While the business of mortgages involves rates, products, dollars, and data, it's really about people. Behind every mortgage is a person, a family, a dream.
We’re here to support people at each stage of the homeownership journey—from the borrowers who represent our customer base, to the mortgage brokers and correspondent partners who count on us to help grow their businesses, to our associates who care for our all of our customers, and each other.
We believe that homeownership enriches lives and strengthens communities. Approached correctly, owning a home is about much more than just a roof over your head—it’s a crucial point in the path towards broader financial well-being.
Our growth has been fast, but also thoughtful. We continuously invest in our partners, our technology and our people to create an exceptional homebuying and homeownership experience. We pride ourselves on driving success for our customers, our partners and our associates across all economic cycles.
In just five years, we have grown to become the third-largest wholesale lender and 10th-largest non-bank lender in the country. We have over 300,000 customers and a nationwide network in excess of 5,500 partners.
We are part of—not apart from—the communities we serve and the world we share. Underscoring this point, we founded the Homepoint Foundation in 2020 to empower individuals to achieve their dreams through investment, education and support.
We’re focused on helping to build a mortgage industry that is more inclusive and diverse, more prosperous, and full of opportunity for aspiring professionals who want to thrive in a meaningful career.
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IndustryReal Estate Services
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No. of Employees2,500 +
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Jobs Posted76
