Director IT Operations – Desktop Support
Posted on: 11 Aug 2021
Cumberland, RI
Job Description
This candidate will lead a team that provides desktop support to the firm’s corporate and remote offices for PBM, Retail and HCB. He/She will manage a team of technicians on aspects of the day to day activities of Desktop Support operations.
The candidate must be proficient with ITIL methodology, incident management systems, provide white-glove service. This position will need to meet developing SLAs and KPIs, which will require flexibility, proactive solutions and ability to thrive in a fast-paced environment.
Required Qualifications
-Minimum 10 years of related experience, including IT industry experience
-Staff management experience
-Agile or Scaled Agile experience
-Traditional Project Management / PMO experience
-ServiceNow experience
-Experience managing multiple projects and programs in parallel
Preferred Qualifications
-Ability to manage a portfolio budget of $10M+
-Desktop support management experience
Education
Bachelor Degree and/or High School Diploma/GED and equivalent experience required.
Aetna
Hartford, CT
Aetna Inc. operates as a health care benefits company in the United States. It operates through three segments: Health Care, Group Insurance, and Large Case Pensions. The Health Care segment offers medical, pharmacy benefit management service, dental, behavioral health, and vision plans on an insured and employer-funded basis. It also provides point-of-service, preferred provider organization, health maintenance organization, and indemnity benefit plans, as well as health savings accounts and consumer-directed health plans.
In addition, this segment offers Medicare and Medicaid products and services, as well as other medical products, such as medical management and data analytics services, medical stop loss insurance, workers’ compensation administrative services, and products that provide access to its provider networks in select geographies. The Group Insurance segment offers life insurance products, including group term life insurance, voluntary spouse and dependent term life insurance, group universal life insurance, and accidental death and dismemberment insurance; disability insurance products; and long-term care insurance products, which provide the benefits to cover the cost of care in private home settings, adult day care, assisted living, or nursing facilities.
The Large Case Pensions segment manages various retirement products comprising pension and annuity products primarily for tax-qualified pension plans. The company provides its products and services to employer groups, individuals, college students, part-time and hourly workers, health plans, health care providers, governmental units, government-sponsored plans, labor groups, and expatriates. Aetna Inc. was founded in 1853 and is based in Hartford, Connecticut. As of November 28, 2018, Aetna Inc. operates as a subsidiary of CVS Pharmacy, Inc.
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IndustryInsurance
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No. of Employees47,950
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Website
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Jobs Posted12677
