Senior, Fraud Learning and Development Specialist
Posted on: 27 Jul 2021
Denver, CO
Job Description
Robinhood’s Fraud Operations team is critical to supporting the growth of Robinhood and supporting our customers when they experience a fraud incident. The team conducts various types of investigations, including both reactive and proactive.
As a facilitator for the classroom training program, you’ll be an associate’s first impression and will use outstanding emotional intelligence and product expertise to ensure our new associates learn and give to the mission. This means you’ll have to be proactive and be willing to improvise -- you’ll spend a good amount of time preparing content and iterating upon our existing program, but also adapting to new situations in the classroom. Your notes and insight from each iteration of the program will help it evolve and adapt.
What you’ll do day-to-day:
Facilitate and co-facilitate new hire, product launch, and other industry related training classes
Deliver an outstanding classroom experience
Conducts new hire, program revisions, and remedial training following instructional guides
Evaluates trainee performance
Provides written evaluations of employee performance to management as required
Maintains positive, consistent communication with departments and corporate staff
Manages the development of training content to meet the needs of the team
Maintains ongoing dialogue with department leads as needed
Maintains accurate training records
Proactively identifies training needs within our organization
Partner with QC team and come up with training to partner with team
Support on-the-job training efforts
Schedule and plan out career development trainings related to Fraud Operations skill leveling
Proactively mentor agents who exited training with training gaps to set them up for success with their new manager
Creatively discover on-the-job learning experiences
About you:
3+ years of experience in finance or learning and development
Securities industry experience
Comfort working with geographically distributed teams
Deep customer experience understanding and dedication
Bias to action and a desire to iterate and improve
Strong interpersonal skills, both written and verbal
Consistent track record at delivering timely and accurate information in a fast-paced environment
Excellent critical thinking, problem solving, mathematical skills and good judgment
Ability to pass SIE within 4 months
Bonus points:
Strong discernment and ability to collaborate with executive management
Additional licenses in the security industry. Examples; Series 7, 9/10, 4, 24 or others
Robinhood
Menlo Park, CA
Robinhood Markets, Inc. is an American financial services company headquartered in Menlo Park, California, known for offering commission-free trades of stocks and exchange-traded funds via a mobile app introduced in March 2015. Robinhood is a FINRA-regulated broker-dealer, registered with the U.S. Securities and Exchange Commission, and is a member of the Securities Investor Protection Corporation.The company's revenue comes from three main sources: interest earned on customers' cash balances, selling order information to high-frequency traders (a practice for which the SEC opened an investigation into the company in September 2020) and margin lending. As of 2020, Robinhood had 13 million users.
Robinhood is on a mission to democratize finance for all. We believe it should work for everyone and not just a few. We offer commission-free trading in one, user-friendly platform. Trading in stocks, ETFs and options is offered through Robinhood Financial LLC, member SIPC. Cryptocurrency trading is offered through Robinhood Crypto, LLC. Keep in mind other fees may still apply to your brokerage account. Please see Robinhood Financial’s Fee Schedule at rbnhd.co/fees to learn more. All investments involve risk, including the possible loss of principal. Past performance of a security, or financial product does not guarantee future results or returns. Robinhood Crypto is licensed to engage in virtual currency business activity by the New York State Department of Financial Services and is not a member of FINRA or SIPC. Cryptocurrencies are not stocks and your cryptocurrency investments are not products protected by either FDIC or SIPC. Robinhood Financial LLC and Robinhood Crypto, LLC are wholly-owned subsidiaries of Robinhood Markets, Inc.
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IndustryBanking/Financial Services
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No. of Employees1,281+
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Website
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Jobs Posted99
