Job Description

WHAT WE DO:

We provide expert guidance, asset management, and business processing solutions to education, healthcare, and government clients at the federal, state, and local levels. Our passion and commitment to helping our clients and millions of Americans achieve financial success is what makes us an industry leader!

WHAT YOU’LL DO:

As a Bilingual Customer Care Specialist, you’ll be responsible for handling inbound and outbound calls for our Student Loan customers and assisting them as they navigate successful management and repayment of their loans. 

LOCATION + START DATE:

TUESDAY - September 7, 2021

Fishers, IN

*This position is onsite at our beautiful and spacious Fishers site.

PAY + BENEFITS:

The compensation for this role is $14.13 per hour + monthly bonus potential + full benefits package + an additional $4.54 per hour payable in additional benefits, cash, or a combination.

You will also be eligible for a bilingual differential of $1/hr after successfully completing training and the Spanish Assessment.

Specialists are eligiblefor up to a $500 per month bonus for the first 3 full months of employment. After 3 months, the top 50% of specialists earn an additional $647 bonus each month on average with the top 25% earning even more!

Full-Time Benefits:

3 weeks of PTO (increases to 4 weeks after just 1 year of service)
Medical, dental, vision (elected benefits start the 1st of the following month after enrollment)
401K (plus employer match)
Tuition Reimbursement
Business casual environment
Employee Assistance Program
Local employee discounts
Optional pet insurance

SCHEDULE + TRAINING:

Training:

Monday – Friday, 8:00AM-5:00PM (First 4 weeks)
Ability to work overtime as needed

Schedule:

Shift will be one of three below and the business will assign the shift during training:

SHIFT ONE

Monday – Tuesday, 12:00PM – 9:00PM
Wednesday – Friday, 8:00AM – 5:00PM
+ 1 Saturday per Month, 8:00AM – 12:00PM

SHIFT TWO

Monday – Tuesday, 8:00AM – 5:00PM
Wednesday – Thursday, 12:00PM – 9:00PM
Friday – 8:00AM – 5:00PM
+ 1 Saturday per Month, 8:00AM – 12:00PM

SHIFT THREE

Monday, 12:00PM – 9:00PM
Tuesday – Thursday, 8:00AM – 5:00PM
Friday, 12:00PM – 9:00PM

MINIMUM REQUIREMENTS:

High School Diploma, GED, or Equivalent
6+ months of progressive work experience OR college degree
Must be bilingual (English/Spanish)
Ability to attend mandatory training first four weeks
This position will support a federal government contract. Applicants must be able to obtain Public Trust security clearance as required of federal government contractors to include a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions. For this level of clearance, applicants must possess U.S. Citizenship.
Superior customer service skills, including ability to maintain a positive, empathetic, and professional attitude toward customers at all times.
Excellent computer navigation skills, including the ability to use dual monitors and toggle between screens and systems while speaking with customers.
Must develop and maintain an in-depth understanding of student loan servicing processing and possess the ability to effectively communicate program requirements to support our customers. 
Ability to thrive and grow in a fast-paced, high-volume call center environment

PREFERRED QUALIFICATIONS:

Experience working in Call Center
Experience with Student Lending, Banking, or Financial Aid