BILINGUAL CUSTOMER CARE SPECIALIST
Posted on: 26 Jul 2021
Fishers, IN
Job Description
MINIMUM REQUIREMENTS:
High School Diploma, GED, or Equivalent
6+ months of progressive work experience OR college degree
Must be bilingual (English/Spanish)
Ability to attend mandatory training first four weeks
This position will support a federal government contract. Applicants must be able to obtain Public Trust security clearance as required of federal government contractors to include a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions. For this level of clearance, applicants must possess U.S. Citizenship.
Superior customer service skills, including ability to maintain a positive, empathetic, and professional attitude toward customers at all times.
Excellent computer navigation skills, including the ability to use dual monitors and toggle between screens and systems while speaking with customers.
Must develop and maintain an in-depth understanding of student loan servicing processing and possess the ability to effectively communicate program requirements to support our customers.
Ability to thrive and grow in a fast-paced, high-volume call center environment
PREFERRED QUALIFICATIONS:
Experience working in Call Center
Experience with Student Lending, Banking, or Financial Aid
Navient
Wilmington, DE
Navient is a U.S. corporation based in Wilmington, Delaware, whose operations include servicing and collecting on student loans. Managing nearly $300 billion in student loans for more than 12 million debtors, the company was formed in 2014 by the split of Sallie Mae into two distinct entities, Sallie Mae Bank and Navient. Navient employs 6,000 individuals at offices across the U.S. As of 2018, Navient services 25% of student loans in the United States.
At Navient, our mission is to enhance the financial success of our customers by delivering innovative solutions and insights with compassion and personalized service.
We provide asset management and business processing solutions to education, healthcare, and government clients at the federal, state, and local levels.
For our employees we offer an entrepreneurial environment, rich with opportunity and reward.
Through our annual employee engagement survey, we learn what is most important to our employees and strive to align our offerings and work settings accordingly.
Navient employees have the opportunity to shape their career through active participation in goal setting and regular performance reviews and career path discussions.
We are a service-oriented, fast growing company, and invite you to join our talented and diverse team.
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IndustryAccounting/Finance
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No. of Employees6,700
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Website
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Jobs Posted157
