Customer Service Representative
Posted on: 18 Jul 2021
Green Bay, WI
Job Description
Summary
Wisconsin Public Service a subsidiary of WEC Energy Group, is seeking Full-Time Customer Service Representatives for our Customer Care Center at our Green Bay, WI location.
These positions have a starting wage of $19.70/hr.
Do you enjoy guiding customers and taking control of various situations in order to resolve issues efficiently while giving customers what they need?
If so, a career at Wisconsin Public Service in the Green Bay Customer Care Center may be a fit for you! We focus on first contact resolution to ensure customer satisfaction, as our #1 goal. This position has a direct impact on the energy that people in our communities use every day.
As a Customer Service Representative, you will be responsible and empowered to take on questions and concerns from our customers. The Customer Care Center operates 24/7 to ensure customers have energy related solutions. Various shifts are available.
Please join us and apply today!
Minimum Qualifications:
High School Diploma or GED/HSED.
3+ years Customer Service and/or Customer Relations (billing, credit, payment).
Must be able to work and adapt to various hours/shifts and a changing schedule.
Availability for 24 hour call out for storm trouble call handling is also required.
Preferred Qualifications:
Call Center environment experience.
1+ years post-high school education in business, communications, psychology, or related field.
Previous experience negotiating with customers and dealing with difficult situations is essential.
WEC Energy Group Inc.
Milwaukee, WI
We are one of the nation’s largest electric generation and distribution and natural gas delivery holding companies, with the operational expertise and financial resources to serve the Midwest’s energy needs safely, reliably and responsibly.
Our subsidiaries focus on reliable service, customer satisfaction and shareholder value. Together, we provide energy services to more than 4.5 million customers in Wisconsin, Illinois, Michigan and Minnesota. Our combined assets allow operating efficiencies across 70,100 miles of electric distribution lines, 50,000 miles of natural gas distribution and transmission lines, and 7,300 megawatts of reliable power plant capacity.
Our family of companies is committed to delivering world-class reliability and the very best customer care anywhere. Customers are the heart of our business, and we work every day to help grow and support communities where we provide vital energy services. As a Fortune 500 company, we value and develop our employees who are making a difference in a mission that matters.
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IndustryEnergy/Utilities
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No. of Employees8,000+
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Website
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Jobs Posted105
