Cust Svc Representative
Posted on: 17 Jul 2021
Washington, DC
Job Description
Job Summary
Responsible for processing orders, quotations, returns, credits, invoices, and other shipping documents. Answer inquiries and provide information to customers, visitors, and Health Care Professionals regarding activities, offices, and employees within the organization. Performs varied and diverse office clerical duties. Requires knowledge of office systems and office procedures. Duties may include a combination of answering telephones, purchase order processing, typing, office machine operation, document scanning, and filing.
Fully Remote
Principal Duties and Responsibilities
Review files, records, and other documents to obtain information to respond to requests.
Obtain customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enter this information on order forms.
Coordinate billing with customers to request/receive purchase orders.
Process purchase orders and order restock of inventory.
Answer pricing and product inquiries.
Prepare customer pricing proposals (quotes) for Company product lines.
Assist in obtaining necessary information from the applicable system used for pricing and sales analysis, bid preparation, sales reporting, and special projects.
Execute contract maintenance and inform customers of pricing contract changes
Process emergency orders.
Expected Areas of Competence
Excellent telephone skills and the ability to handle multiple daily telephone calls in a positive manner
Ability to develop and maintain positive relationship with dealers, customers, subsidiaries, U.S. divisions, and outside service companies (banks, transportation companies, freight forwarders)
Excellent verbal and written communication skills
Ability to write legibly with correct spelling, grammar, and punctuation
Ability to analyze situations and resolve problems (i.e., consolidate shipments from various suppliers and ensure documentation for export is correct)
Effective working in teams to achieve the department’s objectives
Zimmer Biomet
Warsaw, IN
Zimmer Biomet has been based in Warsaw since it was founded in 1927. Today, Zimmer Biomet has operations in more than 25 countries around the world and sells products in more than 100 countries.
Our global team designs, manufactures and markets effective, innovative solutions that support orthopaedic surgeons and clinicians in alleviating pain and improving the quality of life for people around the world. Our musculoskeletal technologies and a wide range of related products and services make us partners to healthcare providers in more than 100 countries.
We're building on a strong history of success to enhance the value we provide to healthcare providers and their patients. Zimmer Biomet maintains world-class scientific facilities and resources and collaborates with leading clinicians and researchers around the world. We share a commitment with healthcare providers to find the best technologies, treatments and solutions to deliver high quality, cost-effective patient care.
For nearly 90 years, Zimmer Biomet has been a driving force in the rapidly growing musculoskeletal healthcare industry. With an unwavering
focus on the needs of patients and surgeons, Zimmer Biomet is an industry leader.
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IndustryHealthcare
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No. of Employees18,200+
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Website
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Jobs Posted1553
