Job Description

Job Summary

A Senior Business Analyst plays a critical role in the development of information technology solutions by orchestrating the full life cycle of software development.  You will be a member of one of our Cloud Operating Model Delivery (COMD) teams which is built upon collaboration among business analysts, developers, security experts, and infrastructure specialist to design, build, validate, deploy, operate and maintain technology solution in a rapid, reliable, repeatable and secure fashion.  The role will be focused on delivery of outcomes related to eCommerce with focus on marketing technologies by driving customer insights through connection of systems, data and processes..  The Senior Business Analyst will have the accountability to synthesize the demand requirements for changes in business processes and related functions into a technology platform solutions and maximize the value of the SEE technology platform landscape to improve the experience, function, and ultimate outcomes of the SEE organization.

Responsibilities

Develop and manage IT Customer Relationships:  The Senior Business Analyst must understand the ultimate business objectives and transformation needs of the program in which they are working.  Additionally, the role requires providing guidance and managing effective internal and external relationships for optimal, sustainable solutions.

Develop, Maintain and Deploy IT Solutions: The Senior Business Analyst will be held accountable for the delivery of solutions with the COMD team that achieved business outcomes.  The role will require deep understanding of business processes and functions needed to achieve business process change and valuable business outcomes.  The ability to connect business function to technological platforms is critical to success in the role.  Leveraging a broad technology landscape to maximize overall technology solution impact is also important component of the role.  He/she will need to manage a team to perform in all areas of the solution delivery life cycle including synthesizing business objectives into technology solutions, planning, designing, configuring, testing, deploying and managing change of the organization to complete a successful delivery.
Experience with enterprise content management systems and digital marketing tools such as campaign management, personalization and targeting, analytics, social media monitoring and insights, mobility solutions
Experience with marketing or ad technology (analytics, testing, personalization, email, data management platforms, demand side platforms, ad servers, ad exchanges, cross-device tracking platforms, etc.)
Manage portfolio backlog of delivery outcomes to deliver optimal value for the organization
Acts as a liaison between technical resources, business resources, and other functions to ensure the efficiency and effectiveness of solutions deployed
Present complex functional and technical concepts across multiple levels of a global organization in clear, simple terms to optimize communication and alignment
Manage global teams including internal SEE employees and onshore and offshore contract     resources and third-party experts
Coordinate and support the change management for processes impacted
Ensure quality of technology delivery by following software development guidelines and managing others to align with documentation, research, testing, and approval requirements
Strong understanding about digital marketing, omni-channel solutions and customer experience
Self-managed, responsive, and dedicated to customer support
Identifying business requirements, requirements management, functional design, prototyping, process design (including scenario design and flow mapping), testing, training, defining support procedures and supporting implementations as well as integrations.
Collaborates with technical architects, developers, UX, QA, project managers to develop and improve processes.
Working knowledge of client-side and server-side scripting technologies
Understanding of HTML, JavaScript, Flash, and web protocols
Understanding of online marketing and analysis, including SEO, display, email, Search, Social, affiliates, and CRM

Qualifications

University educated (BA/BS)

8+ years in-depth experience in relevant IT roles
Experience in Martech space, specifically related to implementing and driving value from Adobe Experience Manager (AEM), Marketo, Target, and Analytics
Experience driving customer insights and engagement through deep understanding of connections between multiple systems and business processes 
Strong verbal and written communications
Strong analytical abilities to manage a global delivery portfolio
Extensive experience in the delivery of final solutions
Can work effectively with remote teams across multiple time zones